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Merger of LogMeIn and Citrix’s GoTo Business Creates a Force to be Reckoned With

LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity that will be among the world’s top 10 SaaS companies with $1B+ in anticipated annual revenue and more than two million customers around the globe.
Categories Tags LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity which will be among the world’s top 10 SaaS companies with $1… http://digitaltransformation.frost.com/expert-insights/viewpoints/merger-logmein-and-citrixs-goto-business-creates-force-be-reckoned/

Squaring Excellent Customer Experiences with Customer Affordability

Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals
Categories Tags Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals. A recent New Yorker article on pl… http://digitaltransformation.frost.com/expert-insights/viewpoints/squaring-excellent-customer-experiences-customer-affordability/

PGi iMeetLive Runs the Analyst’s Gauntlet

As a unified communications & collaboration analyst, I use many tools to host and join remote, multiparty meetings. In this blog post I review and analyze my experience with PGi's iMeetLive webinar platform.
Categories Tags As a UCC analyst, I am exposed to numerous types of collaboration tools from which I host and join remote, multiparty meetings. Recently, I had the opportunity… http://digitaltransformation.frost.com/expert-insights/viewpoints/pgi-imeetlive-runs-analysts-gauntlet/

Escalating cyber threats in an online world

A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!
Categories Tags You are likely well aware that businesses are increasing their expenditures on cloud services. And with that, anywhere accessible is the new normal, whether to… http://digitaltransformation.frost.com/expert-insights/viewpoints/escalating-cyber-threats-online-world/

Webinar invitation

Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional
Categories Tags Real-time communication services are moving to IP-based networks, the Internet. Driven by several user and technology trends, performance reliability for real-… http://digitaltransformation.frost.com/expert-insights/viewpoints/webinar-invitation/

inContact's Marriage is NICE

Analyst take on the NICE acquisition of inContact
Categories Tags NICE, which as of this month has dropped the “Systems” from its name, had its big user conference, Interactions2016 in Orlando last week, and a number of indus… http://digitaltransformation.frost.com/expert-insights/viewpoints/incontacts-marriage-nice/

Show Me The Money – Who Really Makes Money In IoT?

A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?
Categories Tags A couple of days ago, a senior executive at a large telco asked me this question, “Who really makes money with IoT?” Sounds simple enough – I work with a large… http://digitaltransformation.frost.com/expert-insights/viewpoints/show-me-money-who-really-makes-money-iot/

Privacy is a Myth!

This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.
Categories Tags The title of this blog will raise many eyebrows. After all, don’t we all cherish our privacy? We don’t want people or organizations to obtain information about… http://digitaltransformation.frost.com/expert-insights/viewpoints/privacy-myth/

Windstream: SDN, Service Delivery Acceleration and Being a Duck

While listening to the various technology, product, and service updates from Windstream at their recent analyst summit, I was reminded of an old adage: “Be like a duck. Calm on the surface, but always paddling like the dickens underneath.”
Categories Tags While listening to the various technology, product, and service updates from Windstream at their recent analyst summit, I was reminded of an old adage: “Be … http://digitaltransformation.frost.com/expert-insights/viewpoints/windstream-sdn-service-delivery-acceleration-and-being-duck/

Product/Service Quality, Not Necessarily Customer Service, is Key to CX

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
Categories Tags Delivering an excellent Customer Experience (CX) has become paramount for businesses’ customer and revenue retention, profits, and ultimately survival. But the… http://digitaltransformation.frost.com/expert-insights/viewpoints/productservice-quality-not-necessarily-customer-service-key-cx/

The Good, Bad and Ugly: A Collaboration Industry Analyst’s Online Meeting Experiences, Q1 2016

As collaboration analyst I spend a lot of time in online meetings. The variety of platforms I use, as well as the topics and size of the meetings I attend, greatly impact my user experience. This is a brief summer of my user experiences.
Categories Tags As collaboration analyst, I spend a lot of time in online meetings. Due to the frequency and breadth of solutions experienced, I have become more of a power us… http://digitaltransformation.frost.com/expert-insights/viewpoints/good-bad-and-ugly-collaboration-industry-analysts-online-meeting-experiences-q1-2016/

Turning a Corner on NFV Operationalization and Monetization

Netcracker launches a new NFV platform, sparks discussion on MANO and Monetization
Categories Tags by Tim McElligott The motivation to change sometimes has tragic roots. Such was the case for the country of Japan when a natural disaster in the form of a tsu… http://digitaltransformation.frost.com/expert-insights/viewpoints/turning-corner-nfv-operationalization-and-monetization1/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
Categories Tags Earlier this month, I had the pleasure to attend Huawei’s global analyst summit which was held in the modern metropolis of Shenzhen, in Southeast China. Th… http://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/

Mitel Pulls the Trigger to Acquire Polycom

An analysis of the long-rumored Mitel acquisition of Polycom.
Categories Tags Mitel and Polycom announced a deal for the former to acquire the latter. Agreement highlights: Mitel will acquire all of the outstanding shares of Polyc… http://digitaltransformation.frost.com/expert-insights/viewpoints/mitel-pulls-trigger-acquire-polycom/

Taking the Pulse of the Enterprise Communications Platforms & Endpoints Market

The Status of the Global Enterprise Communications Platforms and Endpoints Market.
Categories Tags If you are a tech-savvy reader, such as me, you would have noticed that the enterprise communications and collaboration market has been noticeably shifting … http://digitaltransformation.frost.com/expert-insights/viewpoints/taking-pulse-enterprise-communications-platforms-endpoints-market/

AT&T’s ECOMP is Yuge

Stratecast commentary on the release of AT&T's ECOMP architecture
Categories AT&T's ECOMP is Yuge by Tim McElligott AT&T recently shared its platform vision for product- and service-independent capabilities for the design, creation and l… http://digitaltransformation.frost.com/expert-insights/viewpoints/ts-ecomp-yuge/

Paying for Environment Use to Drive Tech-Oriented Smart Growth

Climate change and environmental destruction are threatening the planet, but there does not seem to be adequate mechanisms to encourage businesses and consumers to make sustainable choices. But there may be some potential solutions.
Categories Tags There is a growing drumroll of reports that are pointing to an inevitable climate change crisis.  A new report, “Attribution of Extreme Weather Events in the C… http://digitaltransformation.frost.com/expert-insights/viewpoints/paying-environment-use-drive-tech-oriented-sustainable-smart-growth/

Gold Contact Center Nuggets from Enterprise Connect 2016

Summary of some of the contact center announcements at Enterprise Connect 2016
Categories Tags I just returned from a whirlwind Enterprise Connect in Orlando Florida. EC16 was a great event.  It’s difficult to believe it’s been 16 years from the early da… http://digitaltransformation.frost.com/expert-insights/viewpoints/gold-contact-center-nuggets-enteprise-connect-2016/

When the Cloud Brings Sunshine

Enterprise Connect 2016, which took place in the second week of March, marked the culmination of several months of hard work, anxiety and excitement as communications solutions providers prepared for the main event of the industry. This year’s event was a…
Categories Tags Enterprise Connect 2016, which took place in the second week of March, marked the culmination of several months of hard work, anxiety and excitement as communi… http://digitaltransformation.frost.com/expert-insights/viewpoints/when-cloud-brings-sunshine/

How to control the unstoppable?

The recent events regarding user data privacy in Brazil, as a consequence of Whatsapp's blockeage demand by the gorvernment on December 2015, bring about a much broader topic. How far does the freedom of speech, internet neutrality or the free use of the …
Categories Tags Are we discussing how to stop Neymar or Messi? No, we are talking about the essence of everything we do today: the Internet, but specifically in Brazil. On Jun… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-control-unstoppable/