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What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
Categories Tags At Frost & Sullivan we take big pride in closely monitoring all types of enterprise endpoints, including desktop phones, IP desktop phones, DECT devices, W… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
Categories Tags Understanding How Users and Lines are Provisioned in Hosted PBX Deployments Cloud communications are gaining popularity and businesses are increasingly eval… http://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
Tags Categories As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking … http://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Adoption Trends in Managed Services Tailored Services Offer Greatest Appeal, Especially in the Mid-Market

Based on responses from IT decision-makers, Frost & Sullivan looked at the IT challenges that are likely to drive a managed services decision. We also examined which businesses are adopting managed services and which services they are adopting, as well as…
Categories Tags Managed services continue to gain popularity among enterprises, as a means to reduce complexity and gain expert support as they manage their IT environments. T… http://digitaltransformation.frost.com/expert-insights/viewpoints/adoption-trends-managed-services-tailored-services-offer-greatest-appeal-especially-mid-market/

Who is Next to Marry after Genesys+ININ?

Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
Categories Tags The Genesys Interactive Intelligence deal announced last week has opened the door to speculation about other possible M&As.  After all, business romances bloo… http://digitaltransformation.frost.com/expert-insights/viewpoints/who-next-marry-after-genesysinin/

Zoom Runs the Analyst’s Gauntlet

This week I’m putting pen to paper to detail my experiences with Zoom Meetings, an all-in-one, cloud-based multi-media conferencing service that is available worldwide on a subscription basis.
Categories Tags Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstra… http://digitaltransformation.frost.com/expert-insights/viewpoints/zoom-runs-analysts-gauntlet/

Merger of LogMeIn and Citrix’s GoTo Business Creates a Force to be Reckoned With

LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity that will be among the world’s top 10 SaaS companies with $1B+ in anticipated annual revenue and more than two million customers around the globe.
Categories Tags LogMeIn and Citrix’s GoTo Business have announced that they are merging to form a combined entity which will be among the world’s top 10 SaaS companies with $1… http://digitaltransformation.frost.com/expert-insights/viewpoints/merger-logmein-and-citrixs-goto-business-creates-force-be-reckoned/

Squaring Excellent Customer Experiences with Customer Affordability

Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals
Categories Tags Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals. A recent New Yorker article on pl… http://digitaltransformation.frost.com/expert-insights/viewpoints/squaring-excellent-customer-experiences-customer-affordability/

PGi iMeetLive Runs the Analyst’s Gauntlet

As a unified communications & collaboration analyst, I use many tools to host and join remote, multiparty meetings. In this blog post I review and analyze my experience with PGi's iMeetLive webinar platform.
Categories Tags As a UCC analyst, I am exposed to numerous types of collaboration tools from which I host and join remote, multiparty meetings. Recently, I had the opportunity… http://digitaltransformation.frost.com/expert-insights/viewpoints/pgi-imeetlive-runs-analysts-gauntlet/

Escalating cyber threats in an online world

A pair of short webinars are available that delve into the evolving nature of cyber threats---knowledge is power in combating these threats!
Categories Tags You are likely well aware that businesses are increasing their expenditures on cloud services. And with that, anywhere accessible is the new normal, whether to… http://digitaltransformation.frost.com/expert-insights/viewpoints/escalating-cyber-threats-online-world/

Webinar invitation

Invitation to a Frost & Sullivan Webinar entitled: Service Reliability of IP-based Communications is not Optional
Categories Tags Real-time communication services are moving to IP-based networks, the Internet. Driven by several user and technology trends, performance reliability for real-… http://digitaltransformation.frost.com/expert-insights/viewpoints/webinar-invitation/

inContact's Marriage is NICE

Analyst take on the NICE acquisition of inContact
Categories Tags NICE, which as of this month has dropped the “Systems” from its name, had its big user conference, Interactions2016 in Orlando last week, and a number of indus… http://digitaltransformation.frost.com/expert-insights/viewpoints/incontacts-marriage-nice/

Show Me The Money – Who Really Makes Money In IoT?

A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?
Categories Tags A couple of days ago, a senior executive at a large telco asked me this question, “Who really makes money with IoT?” Sounds simple enough – I work with a large… http://digitaltransformation.frost.com/expert-insights/viewpoints/show-me-money-who-really-makes-money-iot/

Privacy is a Myth!

This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.
Categories Tags The title of this blog will raise many eyebrows. After all, don’t we all cherish our privacy? We don’t want people or organizations to obtain information about… http://digitaltransformation.frost.com/expert-insights/viewpoints/privacy-myth/

Windstream: SDN, Service Delivery Acceleration and Being a Duck

While listening to the various technology, product, and service updates from Windstream at their recent analyst summit, I was reminded of an old adage: “Be like a duck. Calm on the surface, but always paddling like the dickens underneath.”
Categories Tags While listening to the various technology, product, and service updates from Windstream at their recent analyst summit, I was reminded of an old adage: “Be … http://digitaltransformation.frost.com/expert-insights/viewpoints/windstream-sdn-service-delivery-acceleration-and-being-duck/

Product/Service Quality, Not Necessarily Customer Service, is Key to CX

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
Categories Tags Delivering an excellent Customer Experience (CX) has become paramount for businesses’ customer and revenue retention, profits, and ultimately survival. But the… http://digitaltransformation.frost.com/expert-insights/viewpoints/productservice-quality-not-necessarily-customer-service-key-cx/

The Good, Bad and Ugly: A Collaboration Industry Analyst’s Online Meeting Experiences, Q1 2016

As collaboration analyst I spend a lot of time in online meetings. The variety of platforms I use, as well as the topics and size of the meetings I attend, greatly impact my user experience. This is a brief summer of my user experiences.
Categories Tags As collaboration analyst, I spend a lot of time in online meetings. Due to the frequency and breadth of solutions experienced, I have become more of a power us… http://digitaltransformation.frost.com/expert-insights/viewpoints/good-bad-and-ugly-collaboration-industry-analysts-online-meeting-experiences-q1-2016/

Turning a Corner on NFV Operationalization and Monetization

Netcracker launches a new NFV platform, sparks discussion on MANO and Monetization
Categories Tags by Tim McElligott The motivation to change sometimes has tragic roots. Such was the case for the country of Japan when a natural disaster in the form of a tsu… http://digitaltransformation.frost.com/expert-insights/viewpoints/turning-corner-nfv-operationalization-and-monetization1/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
Categories Tags Earlier this month, I had the pleasure to attend Huawei’s global analyst summit which was held in the modern metropolis of Shenzhen, in Southeast China. Th… http://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/