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Making a Difference in People’s Lives: How Far Can Technology Take You?

Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always seek new ways to make a difference. One of the most interesting people I have met is Dave Gilbert, President and CE…
Categories Tags       Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always… http://digitaltransformation.frost.com/expert-insights/viewpoints/making-difference-peoples-lives-how-far-can-technology-take-you/

Vonage Climbs Up the Market Share Ladder

On March 16, 2015, Vonage announced the acquisition of SimpleSignal, another leading U.S. cloud communications provider and recipient of Frost & Sullivan’s 2013 Entrepreneurial Company of the Year Award in the North American hosted IP telephony and UCC Se…
Categories Tags Where it all Began It was only a year and a half ago when Vonage made a foray into the business cloud communications market through the acquisition of Vocal… http://digitaltransformation.frost.com/expert-insights/viewpoints/vonage-climbs-market-share-ladder/

Avaya Stadium - State of the Art - A Great Fan Day Experience

Opening Day at the New Avaya Stadium
Categories Tags Stadiums are a passion for me, being a veteran of over 100 college football away games, and numerous other sporting events. I love the whole fan experience; th… http://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-stadium-state-art-great-fan-day-experience/

Steel Bars Around Clouds – Secure Content Protection in Cloud-Based File Sharing Systems

In a recent blog series about enterprise file sharing (EFSS), I discussed the features and benefits, the added productivity gains, and the financial sense that enterprises realize when you using this …
Categories Tags In the 2014 Frost & Sullivan Cloud User Survey, cloud adopters were asked why they adopted the cloud. The top responses were: Improve IT flexibility/agilit… http://digitaltransformation.frost.com/expert-insights/viewpoints/steel-bars-around-clouds-secure-content-protection-cloud-based-file-sharing-systems/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

Innovating the Virtual Office & Optimizing the Client Experience in BPO

A summary of the recent opening of a Teleperformance virtual office in Dubai.
On February 4, 2015, a group of BPO industry analysts joined Teleperformance Group for the opening of their new virtual office in Dubai, the United Arab Emirates (UAE). Yannis … http://digitaltransformation.frost.com/expert-insights/viewpoints/innovating-virtual-office-optimizing-client-experience-bpo/

Support Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)
Today’s sophisticated consumer and increasingly complex products and services have put a strain on technical support personnel who are on the front lines of providing customer ser… http://digitaltransformation.frost.com/expert-insights/viewpoints/support-interaction-optimization-sio-takes-changing-face-customer-service/

Clouds Improved the Forecast: Avaya Partner Summit 2015

Summary of Avaya's annual partner summit in Cancun.
Categories Tags Getting to hear first hand from those in the sales trenches – the partners – is always a treat, made even better by getting to hear from them in Cancun, Mexico… http://digitaltransformation.frost.com/expert-insights/viewpoints/clouds-improved-forecast-avaya-partner-summit-2015/

The Weekly Disrupt

The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you…
Categories Tags The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt/

Avaya Engages the Cloud

Last week Avaya announced new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the company.
Categories Tags Last week Avaya announced a bevy of new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the c… http://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-engages-cloud/

The Benefits of Content Collaboration

About the benefits of IBM Navigator on Cloud Platform
Categories Tags Historically, the concept of data had a simple connotation as something that had to be searched for and retrieved behind a network firewall in an IT-managed re… http://digitaltransformation.frost.com/expert-insights/viewpoints/benefits-content-collaboration/

Managing the Customer Shift to Online Channels

Categories Tags Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience.  Customers want immediate,… http://digitaltransformation.frost.com/expert-insights/viewpoints/managing-customer-shift-online-channels/

Why We Need a New Way to Work

With all of the "New Ways to Work", what was so wrong with the old way?
Categories Tags It has certainly been an interesting time to follow the unified communications and collaboration space. In the last two months alone, the market has seen the l… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-we-need-new-way-work/

Consolidation in the Hosted IP Telephony and UCC Services Market Continues

Yesterday, November 5, 2014, Vonage announced a definitive agreement to acquire privately-held Telesphere Networks Ltd., one of the top 20 hosted IP telephony ad UCC providers in North America. Here follows a brief analysis of the potential impact of the …
Categories Tags Market Impact of Vonage’s Acquisition of Competitor Telesphere Yesterday, November 5, 2014, Vonage announced a definitive agreement to acquire privately-hel… http://digitaltransformation.frost.com/expert-insights/viewpoints/consolidation-hosted-ip-telephony-and-ucc-services-market-continues/

Circuit: Unify’s Vision for the Future of Collaboration

On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications’ re-branding as Unify, Circuit marks the vendor’s next phase in the unified communications and collaboration (…
On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications' re-branding as Unify, Circuit mar… http://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unifys-vision-future-collaboration/

Circuit by Unify: A Little Less Star Trek, A Lot More to Come

Unify's Project Ansible becomes Circuit, and shows the challenges of truly unifying enterprise communications along the way.
Categories Tags It has been a little over a year since the world got their first look at Project Ansible. Ansible was ultimately the Unify team’s way of going all in. It was m… http://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unify-little-less-star-trek-lot-more-come/

Cloudy Forecast in Indianapolis

Last week I attended Interactions14, Interactive Intelligence’s partner, customer and analyst summit in Indianapolis. It didn’t disappoint. There were lots of good sessions, catching up, and Interactive Intelligence news.The big news was the introduction …
Categories Tags   Last week I attended Interactions14, Interactive Intelligence’s partner, customer and analyst summit in Indianapolis. It didn’t disappoint. There were lot… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloudy-forecast-indianapolis/

PureCloud Makes Hybrid Cloud UC as Real as it Gets

Interactive Intelligence's PureCloud may not seem like a true cloud solution to its competitors, but in fact is the epitome of a hybrid cloud solution.
Categories Tags The funny thing about cloud solutions, even ten years after the earliest software as a service (SaaS) products first hit the market, is that conversations STIL… http://digitaltransformation.frost.com/expert-insights/viewpoints/purecloud-makes-hybrid-cloud-uc-real-it-gets/