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The U.S. Digital Payments Market: Growth of e-commerce and Mobile Shopping Continues Unabated

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Categories Tags Digital payment transactions are on an aggressive growth trajectory in the United States. Key mega trends in the payments industry include: Bricks and clic… http://digitaltransformation.frost.com/expert-insights/viewpoints/us-digital-payments-market-growth-e-commerce-and-mobile-shopping-continues-unabated/

Understanding U.S. Network Operators’ Growth Strategies for IoT

Highlights of the U.S. carriers' network, platforms, applications and big data strategy for IoT.
Categories Tags U.S. tier-I network operators continue to invest in advanced networks, software platforms, and applications to differentiate in IoT. For example, Verizon recen… http://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-us-network-operators-growth-strategies-iot1/

Speech is here to stay – Thoughts from the Conversational Interaction Conference

Thoughts from the Conversational Interaction show in San Jose, CA
Categories Tags As a self-professed speech geek, I love speech technology trade shows and conferences, and over the years I’ve watched them follow a similar evolution as that … http://digitaltransformation.frost.com/expert-insights/viewpoints/speech-here-stay-thoughts-conversational-interaction-conference/

Top 10 BPO Trends and Business Priorities for 2017

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Categories Tags Improving customer service has become synonymous with improving the overall interaction experience, regardless of the industry. Consumers are increasingly k… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-10-bpo-trends-and-business-priorities-2017/

Elon Musk Responds to Customer Tweet with Lightning Speed using a Digital Solution

Charging area abuse problem swiftly solved with software.
Categories Tags Retailers - here's your wake up alarm! Loic Le Meur tweeted Elon Musk after being frustrated by people leaving their cars at charging stations for much longer … http://digitaltransformation.frost.com/expert-insights/viewpoints/elon-musk-responds-customer-tweet-lightning-speed-using-digital-solution/

Innovations in Digital Advertising –– Impact, Cost Implications, and Best Practice Examples for Header Bidding

A blog on header bidding, an important advertising technique, and AudienceScience's participation in the header bidding opportunity.
Categories Tags Introduction Frost & Sullivan expects the US digital advertising market to be worth over $100 billion by the year 2022. A significant percentage of the foreca… http://digitaltransformation.frost.com/expert-insights/viewpoints/innovations-digital-advertising-impact-cost-implications-and-best-practice-examples-header-bidding/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
Categories Tags It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friend… http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Adobe’s TubeMogul Acquisition – Frost & Sullivan’s Perspectives

An assessment of the TubeMogul acquisition, and what it means for video advertising.
Categories Tags Background On Thursday, Nov 10, Adobe announced its decision to acquire TubeMogul, a leading provider of video advertising solutions for approximately $540 mi… http://digitaltransformation.frost.com/expert-insights/viewpoints/adobes-tubemogul-acquisition-frost-sullivans-perspectives/

The 2016 AT&T Analyst Summit – Thoughts and Feedback from Frost & Sullivan

Thoughts on the 2016 AT&T Industry Analyst Summit from Dilip Sarangan, Industry Principal for IoT at Frost & Sullivan. The event was held between October 5-7, 2016 in Dallas, TX.
Categories Another year has come and gone. Frost & Sullivan ended its fiscal year 2016 at the end of September, and last week marked the start of a new year. It also marked the … http://digitaltransformation.frost.com/expert-insights/viewpoints/2016-t-analyst-summit-thoughts-and-feedback-frost-sullivan/

Is Investing in Digital Advertising a Miscalculation? Ask Facebook

Facebook committed a serious breach of trust with its advertisers. This post explores how it did so, the implications on digital advertising--and how, based on its actions leading up to this revelation, "This is not the Facebook we have come to know."
AUTHOR: Jeff Cotrupe, Industry Director, Big Data & Analytics, Stratecast | Frost & Sullivan Facebook has been seriously overstating to advertisers the success of ads placed on… http://digitaltransformation.frost.com/expert-insights/viewpoints/investing-digital-advertising-miscalculation-ask-facebook/

Digitally Transforming Customer Care

Artificial intelligence in customer care is changing the face of customer service.
Categories Tags Providing positive and profitable customer experiences means nurturing customer relationships that unfold across time and channels. Productive customer interac… http://digitaltransformation.frost.com/expert-insights/viewpoints/digitally-transforming-customer-care/

Show Me The Money – Who Really Makes Money In IoT?

A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?
Categories Tags A couple of days ago, a senior executive at a large telco asked me this question, “Who really makes money with IoT?” Sounds simple enough – I work with a large… http://digitaltransformation.frost.com/expert-insights/viewpoints/show-me-money-who-really-makes-money-iot/

Privacy is a Myth!

This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.
Categories Tags The title of this blog will raise many eyebrows. After all, don’t we all cherish our privacy? We don’t want people or organizations to obtain information about… http://digitaltransformation.frost.com/expert-insights/viewpoints/privacy-myth/

Product/Service Quality, Not Necessarily Customer Service, is Key to CX

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
Categories Tags Delivering an excellent Customer Experience (CX) has become paramount for businesses’ customer and revenue retention, profits, and ultimately survival. But the… http://digitaltransformation.frost.com/expert-insights/viewpoints/productservice-quality-not-necessarily-customer-service-key-cx/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
Categories Tags Earlier this month, I had the pleasure to attend Huawei’s global analyst summit which was held in the modern metropolis of Shenzhen, in Southeast China. Th… http://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/

Daniel Ruppar Interview @ Digital Health Summit Studio CES 2016

Consumer Electronics Show (CES) in Las Vegas - Check out Frost & Sullivan Research Director of Transformational Health Daniel Ruppar
The Digital Health Summit, http://www.digitalhealthsummit.com, produced by Living in Digital Times, convenes one of the broadest spectrum of health care and technology audiences i… http://digitaltransformation.frost.com/expert-insights/viewpoints/daniel-ruppar-interview-digital-health-summit-studio-ces-20161/

Daniel Ruppar Interview @ Digital Health Summit Studio CES 2016

Consumer Electronics Show (CES) in Las Vegas - Check out Frost & Sullivan Research Director of Transformational Health Daniel Ruppar
Categories Tags The Digital Health Summit, http://www.digitalhealthsummit.com, produced by Living in Digital Times, convenes one of the broadest spectrum of health care and te… http://digitaltransformation.frost.com/expert-insights/viewpoints/daniel-ruppar-interview-digital-health-summit-studio-ces-2016/

Big Data Will Change Everything

But the analytics--and understanding user needs and habits--matter. A lot.
Categories Tags Big Data Analytics has emerged from a vision of an always connected world. The goal: seamless connectivity among devices anywhere, anytime, and under any condi… http://digitaltransformation.frost.com/expert-insights/viewpoints/big-data-will-change-everything/

Hyperledger: Giants respond to Blockchain challenge

It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a big part of the future of IT and Software (at least!). The technological foundations of the information age are weaker than we’d like to admit. The year’s major cyber…
Categories Tags     Blockchains: a new fundamental It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a … http://digitaltransformation.frost.com/expert-insights/viewpoints/hyperledger-giants-respond-blockchain-challenge/

The Indispensable Future of Network Mediation

Network mediation is distinguished by its increasingly vital role for Communications Service Providers (CSPs) in collecting, filtering, correlating, and sometimes enriching the data it collects. Today, CSPs could not survive without it. As we move into a …
Categories Tags By Tim McElligott First came instinct, then superstition: two serviceable, but non-optimal drivers of decision making. Then came big data. No, not thee Big … http://digitaltransformation.frost.com/expert-insights/viewpoints/indispensable-future-network-mediation/

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