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Google Sets Sights on Smart Cities

Google has launched a new "urban innovation" initiative called Sidewalk Labs. We look at how this shakes up the smart city market landscape, and the potential challenges facing this new enterprise.
Categories Tags Google Wades into the Smart City Marketplace On June 10th, Google announced a new initiative titled Sidewalk Labs, dubbed an “urban innovation company”, led b… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-sets-sights-smart-cities/

Unique Use Cases for Social Apps in the Enterprise

Social networking is undoubtedly one of the most impactful consumer technologies today. Many technology developers are trying to replicate the success of the consumer social phenomenon in a business setting.Technology developers that are not entrenched i…
Categories Social networking is undoubtedly one of the most impactful consumer technologies today.  Many technology developers are trying to replicate the success of the consume… http://digitaltransformation.frost.com/expert-insights/viewpoints/unique-use-cases-social-apps-enterprise/

IBM Resolves Government's Public Safety Issues with Digital Transformation

Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multiple organizations that can work together seamlessly is necessary for quick resolution. Advanced an…
Categories Tags Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multipl… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-resolves-governments-public-safety-issues-digital-transformation/

Will Education Need a Facelift or Forklift to Ensure the Next Generation has a Bright Future

Here's a movie review of Most Likely to Succeed
Categories Tags College students graduating from top schools are struggling to find professional jobs in the U.S. as history repeats itself- except this time it's the computer… http://digitaltransformation.frost.com/expert-insights/viewpoints/will-education-need-facelift-or-forklift-ensure-next-generation-has-bright-future/

Outcome-based Pricing for M2M and IoT Solution Providers

An overview of the M2M and IoT solutions space, with a discussion of the move towards outcome-based pricing for M2M and IoT solution providers in North America.
Categories Tags Background M2M and IoT System Integrators (SIs) integrate various technologies, and component platforms to develop and manage connected solutions. Their pri… http://digitaltransformation.frost.com/expert-insights/viewpoints/outcome-based-pricing-m2m-and-iot-solution-providers/

When Culture Helps Innovate Customer Engagement: The South Africa Example

A summary of the recent “Offshoring South Africa” summit in Cape Town, South Africa.
Categories Tags On my fourth visit to South Africa, I attended the March, 2015, "Offshoring South Africa" Conference in Cape Town, where I sat on a panel to discuss "The Futur… http://digitaltransformation.frost.com/expert-insights/viewpoints/when-culture-helps-innovate-customer-engagement-south-africa-example/

The Weekly Disrupt #4

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busin… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-4/

The Weekly Disrupt #3

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busi… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-3/

The Weekly Disrupt - Edition #2

The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you capture future growth oppor…
The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we will live and do busine… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt-edition-2/

Innovating the Virtual Office & Optimizing the Client Experience in BPO

A summary of the recent opening of a Teleperformance virtual office in Dubai.
On February 4, 2015, a group of BPO industry analysts joined Teleperformance Group for the opening of their new virtual office in Dubai, the United Arab Emirates (UAE). Yannis … http://digitaltransformation.frost.com/expert-insights/viewpoints/innovating-virtual-office-optimizing-client-experience-bpo/

The Weekly Disrupt

The Weekly Disrupt is a summary of the most important technology stories that you need to know about from the last week. These are stories that hint at fundamental shifts in the way we will live and do business - things to keep on your radar to ensure you…
Categories Tags The Weekly Disrupt is a summary of the most important technology stories from the last week. These are stories that hint at fundamental shifts in the way we wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/weekly-disrupt/

Connected Living: Brave New World or Utopia?

The benefits of a connected society will be unparalleled but individuals need to understand the privacy trade-off
Categories Tags As William Gibson once said; “The future is already here — it’s just not very evenly distributed”. This is true of the geographic distribution of new technologi… http://digitaltransformation.frost.com/expert-insights/viewpoints/connected-living-brave-new-world-or-utopia/

The Changing Landscape for Consumer Devices and Customer Service: A View of CES2015

Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.
Categories Tags   On the consumer electronics front, I need a wearable that I can program to warn me in early Fall that I need to register for the 2015 Consumer Electronics… http://digitaltransformation.frost.com/expert-insights/viewpoints/changing-landscape-consumer-devices-and-customer-service-view-ces2015/

The Rise of Latin American Based BPO Providers

There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.
Categories There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is … http://digitaltransformation.frost.com/expert-insights/viewpoints/rise-latin-american-based-bpo-providers/

Why Social is Different (and How to Adapt Marketingwise)

Social media marketing issues and an approach to finding answers to them.
Categories Tags Every company understands the necessity of listening and engaging with customers on social media. But have most companies grasped how to effectively market to … http://digitaltransformation.frost.com/expert-insights/viewpoints/why-social-different-and-how-adapt-marketingwise/

Quantum - The Biggest Development in Computing Since Computers

Big data is the buzzword for data sets too large and complex to be analyzed efficiently using conventional tools. The ability of humans to measure and analyze more and more of our surroundings has created opportunities for control and optimization never b…
Big data is the buzzword for data sets too large and complex to be analyzed efficiently using conventional tools. The ability of humans to measure and analyze more and more of our… http://digitaltransformation.frost.com/expert-insights/viewpoints/quantum-biggest-development-computing-computers/

Personal Data the New Gold Mine

The ICT industry has already taken the direction of Big Data, Data Analytics or Data Mining.
The ICT industry has already taken the direction of Big Data, Data Analytics or Data Mining. Personal data is at the heart of a new promising land. You have probably already heard… http://digitaltransformation.frost.com/expert-insights/viewpoints/personal-data-new-gold-mine/

Examining the Role of M2M Alliances

In Europe, 2013 was an interesting year for the machine-to-machine (M2M) market as participants ranging from telecommunications (telecoms) service providers to software applications providers addressed the connected industries’ opportunities.
Categories Tags In Europe, 2013 was an interesting year for the machine-to-machine (M2M) market as participants ranging from telecommunications (telecoms) service providers to… http://digitaltransformation.frost.com/expert-insights/viewpoints/examining-role-m2m-alliances/

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