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You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
Categories Tags From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improvin… http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/