Seach this site

How to control the unstoppable?

The recent events regarding user data privacy in Brazil, as a consequence of Whatsapp's blockeage demand by the gorvernment on December 2015, bring about a much broader topic. How far does the freedom of speech, internet neutrality or the free use of the …
Categories Tags Are we discussing how to stop Neymar or Messi? No, we are talking about the essence of everything we do today: the Internet, but specifically in Brazil. On Jun… http://digitaltransformation.frost.com/expert-insights/viewpoints/how-control-unstoppable/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Categories Tags   The North American contact center industry has reached “maturity,” which is the code word for a gradual demise.  As noted in the analysis “Opportunities i… http://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

Can I trust my mobile?

Edward Snowden’s revelations generated a storm across the Internet and social media sites.
Edward Snowden’s revelations generated a storm across the Internet and social media sites. Individuals discovered that all communication could be intercepted for many reasons by… http://digitaltransformation.frost.com/expert-insights/viewpoints/can-i-trust-my-mobile/