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GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
Categories Tags Playing is not simply recreation or exercise. Most critically, it promotes learning, knowledge retention, problem-solving, socialization and teamwork, and moti… http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/

Startups Shaping Productivity through Next-Gen Workspaces

In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similarities in what they do and aspire to achieve. In general, I…
Categories In recent weeks I've had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. All of them strive to bring to… http://digitaltransformation.frost.com/expert-insights/viewpoints/startups-shaping-productivity-through-next-gen-workspaces/

Believe It - Enterprise Social Networking Adoption is Happening

We recently published our Global Enterprise Social Networking Market analysis and forecast report. Our study focuses on full suite solutions - those that can be implemented across and organization, and offer a variety of features that are useful for worke…
We recently published our Global Enterprise Social Networking Market analysis and forecast report. Our study focuses on full suite solutions - those that can be implemented across… http://digitaltransformation.frost.com/expert-insights/viewpoints/believe-it-enterprise-social-networking-adoption-happening/