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Squaring Excellent Customer Experiences with Customer Affordability

Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals
Categories Tags Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals. A recent New Yorker article on pl… http://digitaltransformation.frost.com/expert-insights/viewpoints/squaring-excellent-customer-experiences-customer-affordability/

Circuit: Unify’s Vision for the Future of Collaboration

On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications’ re-branding as Unify, Circuit marks the vendor’s next phase in the unified communications and collaboration (…
On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications' re-branding as Unify, Circuit mar… http://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unifys-vision-future-collaboration/

ClickSoftware Acquires Xora: Real Potential to Grow MWM Market

ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for the mobile workforce management (MWM) market in North America and beyond.
Categories Tags ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for … http://digitaltransformation.frost.com/expert-insights/viewpoints/clicksoftware-acquires-xora-real-potential-grow-mwm-market/

Why Employees Ignore the Risks of Shadow IT - and What the Business Can Do About It

Most people we know are fairly dedicated, hard-working employees. They understand what their companies want from them, and they take pride in delivering on—or exceeding—the expectations.
Categories Tags Most people we know are fairly dedicated, hard-working employees. They understand what their companies want from them, and they take pride in delivering on—or … http://digitaltransformation.frost.com/expert-insights/viewpoints/why-employees-ignore-risks-shadow-it-and-what-business-can-do-about-it/