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Truly Effective Video CX, Served by Verizon (and John McEnroe)

Video has long had an unrealized promise to improve the Customer Experience. But that may change with the use of smartphones and apps as shown in a Verizon ad featuring tennis great John McEnroe
Video has long been touted as the next greatest Customer Experience (CX) technology. But it has never taken off, contrary to the hopes (and the hype) of its champions.  There a… http://digitaltransformation.frost.com/expert-insights/viewpoints/truly-effective-video-cx-served-verizon-and-john-mcenroe/

The iPhone Upgrade Program – Carriers Beware!

On 9/9/2015, Apple announced its latest devices in San Francisco. While much of the analyst commentary has been focused on new device features and functionality, I would like to discuss a small footnote of the announcement that is likely to send shockwave…
Categories Tags On 9/9/2015, Apple announced its latest devices in San Francisco. While much of the analyst commentary has been focused on new device features and functionalit… http://digitaltransformation.frost.com/expert-insights/viewpoints/iphone-upgrade-program-carriers-beware/

Latest Trends in the Conferencing and Collaboration Market

After an extensive analysis of the hosted conferencing and collaboration market, this article compiles the latest trends that are impacting this industry and conferencing service providers (CSPs)
Categories Tags The conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video confere… http://digitaltransformation.frost.com/expert-insights/viewpoints/latest-trends-conferencing-and-collaboration-market/

Verizon's Planned Acquisition Of OnCue Is About Cost Savings and Making FiOS TV 100% IP Based

I’ve read just about every piece on the web about Verizon’s plans to acquire the OnCue assets from Intel, and the one question I haven’t seen anyone answer is, what exactly is Verizon getting for their money?
I’ve read just about every piece on the web about Verizon’s plans to acquire the OnCue assets from Intel, and the one question I haven’t seen anyone answer is, what exactly is Ver… http://digitaltransformation.frost.com/expert-insights/viewpoints/verizons-planned-acquisition-oncue-about-cost-savings-and-making-fios-tv-100-ip-based/

The Verizon & EdgeCast Deal: What Analysts and Media Got Wrong

When Verizon announced the news of their intent to acquire EdgeCast, naturally a lot of outlets picked up on the story and published their thoughts on the proposed deal.
Categories Tags When Verizon announced the news of their intent to acquire EdgeCast, naturally a lot of outlets picked up on the story and published their thoughts on the prop… http://digitaltransformation.frost.com/expert-insights/viewpoints/verizon-edgecast-deal-what-analysts-and-media-got-wrong/