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Building the Sales Intelligence-Customer Experience Connection

Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.
Categories Tags Sales intelligence (SI) applications provide sales reps with customer insights (including context and timing) in order to close more sales in less time, as rep… http://digitaltransformation.frost.com/expert-insights/viewpoints/building-sales-intelligence-customer-experience-connection/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
Categories Tags At Frost & Sullivan we take big pride in closely monitoring all types of enterprise endpoints, including desktop phones, IP desktop phones, DECT devices, W… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Who is Next to Marry after Genesys+ININ?

Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
Categories Tags The Genesys Interactive Intelligence deal announced last week has opened the door to speculation about other possible M&As.  After all, business romances bloo… http://digitaltransformation.frost.com/expert-insights/viewpoints/who-next-marry-after-genesysinin/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
Categories Tags Earlier this month, I had the pleasure to attend Huawei’s global analyst summit which was held in the modern metropolis of Shenzhen, in Southeast China. Th… http://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/

Taking the Pulse of the Enterprise Communications Platforms & Endpoints Market

The Status of the Global Enterprise Communications Platforms and Endpoints Market.
Categories Tags If you are a tech-savvy reader, such as me, you would have noticed that the enterprise communications and collaboration market has been noticeably shifting … http://digitaltransformation.frost.com/expert-insights/viewpoints/taking-pulse-enterprise-communications-platforms-endpoints-market/

ShoreTel Boosts its Cloud Portfolio with Corvisa Acquisition

ShoreTel caught me by surprise with its December 21 announcement to acquire Corvisa, a small, but innovative competitor in the cloud communications space. ShoreTel is acquiring Corvisa from Novation, a company focused on helping entrepreneurs grow their s…
Categories Tags The last thing one expects to hear right before the Christmas holidays is an acquisition. It is hard enough to reach anyone for a serious conversation as we al… http://digitaltransformation.frost.com/expert-insights/viewpoints/shoretel-boosts-its-cloud-portfolio-corvisa-acquisition/

Will the Ericsson-Cisco Partnership Be Good for Both Companies?

Cisco and Ericsson partner to respond to NOK/ALU merger and provide end-to-end solutions (insight written in TheStreet.com) http://www.thestreet.com/story/13357992/1/will-the-ericsson-cisco-partnership-be-good-for-both-companies.html
Categories Tags As appeared on TheStreet.com - written by Ronald Gruia.  For additional insight, please contact the author at rgruia@frost.com http://www.thestreet.com/stor… http://digitaltransformation.frost.com/expert-insights/viewpoints/will-ericsson-cisco-partnership-be-good-both-companies/

Cloud Capacity as Exchange-Traded Commodity

The verdict is in: The cloud is a commodity. So says the venerable CME Group (formerly known as the Chicago Mercantile Exchange) and Universal Compute Xchange (UCX), which are defining cloud infrastructure capacity as a new asset class, able to be traded …
Categories Tags The verdict is in: The cloud is a commodity. So says the venerable CME Group (formerly known as the Chicago Mercantile Exchange) and Universal Compute Xchange (… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-capacity-exchange-traded-commodity/

Crossroads: What the Dell - EMC merger means

DELL - EMC if played well has the potential of giving other majors like IBM and HP many sleepless nights! From Dell's perspective buy vs build or partner to transform its brand image of a device/hardware-centric company and leverage EMC's well put togethe…
Categories Tags For a long time the market perception of Dell has been that of a device/hardware centric company playing in commodities with low margins. EMC on the other hand… http://digitaltransformation.frost.com/expert-insights/viewpoints/crossroads-what-dell-emc-merger-means/

DRaaS: AN SMB Gateway to the Cloud

Cloud computing has offered a solid solution to the ever-present business continuity and disaster recovery problem. With cloud-based disaster recovery as a service (DRaaS), providers offer a single solution that backs up not only data, but an organization…
Categories Tags Several high-profile disasters over the last decade have made businesses more aware of the importance of business continuity and disaster recovery planning for… http://digitaltransformation.frost.com/expert-insights/viewpoints/draas-smb-gateway-cloud/

MIT's "Enigma" Project Secures Cloud Computation

Google, Facebook, Dropbox... Anyone who stores your data online could give any or all of their customers' data up to the government, or hackers. How many of the services you use do you really trust with that data any further than necessary? MIT's Media La…
Categories Tags What is it? Google, Facebook, Dropbox... Anyone who stores your data online could give any or all of their customers' data up to the government, or hackers. H… http://digitaltransformation.frost.com/expert-insights/viewpoints/mits-enigma-project-secures-cloud-computation/

Mural Proves the Value of Support Interaction Optimization (SIO)

How Mural used support interaction optimization (SIO) from Support.com to improve its business
Categories Tags As pointed out by Frost & Sullivan Principal Analyst Nancy Jamison in her blog, support interaction optimization (SIO) is a new and powerful tool that helps co… http://digitaltransformation.frost.com/expert-insights/viewpoints/mural-proves-value-support-interaction-optimization-sio/

Vonage Climbs Up the Market Share Ladder

On March 16, 2015, Vonage announced the acquisition of SimpleSignal, another leading U.S. cloud communications provider and recipient of Frost & Sullivan’s 2013 Entrepreneurial Company of the Year Award in the North American hosted IP telephony and UCC Se…
Categories Tags Where it all Began It was only a year and a half ago when Vonage made a foray into the business cloud communications market through the acquisition of Vocal… http://digitaltransformation.frost.com/expert-insights/viewpoints/vonage-climbs-market-share-ladder/

PureCloud Makes Hybrid Cloud UC as Real as it Gets

Interactive Intelligence's PureCloud may not seem like a true cloud solution to its competitors, but in fact is the epitome of a hybrid cloud solution.
Categories Tags The funny thing about cloud solutions, even ten years after the earliest software as a service (SaaS) products first hit the market, is that conversations STIL… http://digitaltransformation.frost.com/expert-insights/viewpoints/purecloud-makes-hybrid-cloud-uc-real-it-gets/

IBM all set to Plunder the Realm of Digital Marketing with the Silverpop acquisition

IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors
A big fish swallows yet another marketing automation platform. This fish is big, blue and very hungry. IBM recently announced an agreement to acquire Silverpop, leading software a… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-all-set-plunder-realm-digital-marketing-silverpop-acquisition/

Google Apps are Popular AND Effective

Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usage and satisfaction, and the successful adoption of a c…
Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to i… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-apps-are-popular-and-effective/

Interactive Intelligence and ShoreTel Boast Impressive Performance in 2013

Both ShoreTel and Interactive Intelligence reported their CY Q4 results this week and both have a lot to brag about, especially compared to some of the larger vendors in the enterprise communications space.
Categories Both ShoreTel and Interactive Intelligence reported their CY Q4 results this week and both have a lot to brag about, especially compared to some of the larger vendors… http://digitaltransformation.frost.com/expert-insights/viewpoints/interactive-intelligence-and-shoretel-boast-impressive-performance-2013/

Learn How the Cloud is Driving Multi-screen Revenue at Convergence India

Last year at a conference in Singapore, I predicted that the days of Pay TV services as we know it- Cable/ DTH/ IPTV- will fast disappear.
Last year at a conference in Singapore, I predicted that the days of Pay TV services as we know it- Cable/ DTH/ IPTV- will fast disappear. These modes of distribution identified w… http://digitaltransformation.frost.com/expert-insights/viewpoints/learn-how-cloud-driving-multi-screen-revenue-convergence-india/

My Thoughts On Brightcove Acquiring Unicorn Media; Why Company Won't Be Profitable In 2014

On Monday, Brightcove announced they have entered into a definitive agreement to acquire privately held Unicorn Media at a deal valued around $49M.
Categories Tags On Monday, Brightcove announced they have entered into a definitive agreement to acquire privately held Unicorn Media at a deal valued around $49M. Unicorn wil… http://digitaltransformation.frost.com/expert-insights/viewpoints/my-thoughts-brightcove-acquiring-unicorn-media-why-company-wont-be-profitable-2014/

Why Line of Business Managers Hate IT (and How ITaaS Can Change That)

Newsflash for IT employees: Your Line of Business (LoB) colleagues don’t like you.
Categories Tags Newsflash for IT employees: Your Line of Business (LoB) colleagues don’t like you. Well, maybe they like you in a “did you see the game last night?” or “how… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-line-business-managers-hate-it-and-how-itaas-can-change/

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