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Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
Categories Tags There is a strong sense of déjà vu arising from the conversations about whether the new wave of artificial intelligence (AI)-driven chatbots and virtual assist… http://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

Mobile Apps for Business: Which Have Captured Companies' Attention?

Which mobile applications seem to be providing real value-add to today’s businesses? How do they rank against each other in terms of current implementation vs. future growth?
Categories Tags Which mobile applications seem to be providing real value-add to today’s businesses? How do they rank against each other in terms of current implementation vs.… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-apps-business-which-have-captured-companies-attention/

A Rustling of Hot Topics - 2014 Search for Growth Survey - Preliminary Findings

Rumors about the next big thing fly in the air with the frequency of the falling leaves in London at this time of year.
Categories Tags Rumours about the next big thing fly in the air with the frequency of the falling leaves in London at this time of year. After a particularly windy weekend, wh… http://digitaltransformation.frost.com/expert-insights/viewpoints/rustling-hot-topics-2014-search-growth-survey-preliminary-findings/