Seach this site

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
Categories Tags #ALEConnex Rainbow is NOT - yet another messaging tool - a new WhatsApp - a new cloud UC offer only - competitor to other ALE products — Michael Brandenbu… http://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

Logitech SmartDock Runs the Analyst’s Gauntlet

Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. This week we evaluate Logitech SmartDock for Skype Room …
Categories Tags Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstra… http://digitaltransformation.frost.com/expert-insights/viewpoints/logitech-smartdock-runs-analysts-gauntlet/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
Categories Tags At Frost & Sullivan we take big pride in closely monitoring all types of enterprise endpoints, including desktop phones, IP desktop phones, DECT devices, W… http://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

I Just Want to Say One Word to You …

The word I have for you is “pull-through”. Pull-through is not a revolutionary invention such as plastics were in the late 60s. It isn’t even a new concept, but its importance is growing in the world of enterprise communications.
Categories Tags   No, it’s not “plastics”! (Remember “The Graduate”?)  Plastics are so passé!   (Image source: https://en.wikipedia.org/wiki/The_Graduate)  … http://digitaltransformation.frost.com/expert-insights/viewpoints/i-just-want-say-one-word-you/

Unify’s Strategy to Survive the Post-PBX Apocalypse

Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A large organization, still trapped in the halcyon days of selling simple PBXs to the masses, tryi…
Categories Tags Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A … http://digitaltransformation.frost.com/expert-insights/viewpoints/unifys-strategy-survive-post-pbx-apocalypse/

The Age of Reason

As we fast approach 2016, we are all looking into the crystal ball trying to predict the future. I believe 2016 and the next few years will go down in history as the age of reason. It may be just wishful thinking and I may be a few years too early with th…
Categories Tags Gotcha! If you thought this article would have anything to do with Jean-Paul Sartre’s famous novel, you thought wrong.  I recently read Mr. Sartre’ book,  but … http://digitaltransformation.frost.com/expert-insights/viewpoints/age-reason/

Optimizing VoIP Deployments with Adaptable Customer Premises Equipment

Considerations for Service Providers to Accelerate SIP Deployments
Categories Tags Business communications services are undergoing a fundamental change. Voice over Internet Protocol (VoIP) and session initiation protocol (SIP) trunking servic… http://digitaltransformation.frost.com/expert-insights/viewpoints/optimizing-voip-deployments-adaptable-customer-premises-equipment/

NEC Corporation Tells a Strong Hospitality Story

The story of NEC Corporation in the hospitality segment.
Categories Tags Frost & Sullivan recently had the chance to speak with NEC Corporation about its strong hospitality story when it comes to enterprise communications and collab… http://digitaltransformation.frost.com/expert-insights/viewpoints/nec-corporation-tells-strong-hospitality-story/

Will Circuit and Spark Ignite the Social Collaboration Space?

Enterprise Connect 2015 is in full swing and many communications vendors are announcing new products or major product enhancements. Today, March 17th, two communications vendors made significant annou…
Categories Tags Enterprise Connect 2015 is in full swing and many communications vendors are announcing new products or major product enhancements. Today, March 17th, two comm… http://digitaltransformation.frost.com/expert-insights/viewpoints/will-circuit-and-spark-ignite-social-collaboration-space/

Circuit: Unify’s Vision for the Future of Collaboration

On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications’ re-branding as Unify, Circuit marks the vendor’s next phase in the unified communications and collaboration (…
On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications' re-branding as Unify, Circuit mar… http://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unifys-vision-future-collaboration/

Circuit by Unify: A Little Less Star Trek, A Lot More to Come

Unify's Project Ansible becomes Circuit, and shows the challenges of truly unifying enterprise communications along the way.
Categories Tags It has been a little over a year since the world got their first look at Project Ansible. Ansible was ultimately the Unify team’s way of going all in. It was m… http://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unify-little-less-star-trek-lot-more-come/

PureCloud Makes Hybrid Cloud UC as Real as it Gets

Interactive Intelligence's PureCloud may not seem like a true cloud solution to its competitors, but in fact is the epitome of a hybrid cloud solution.
Categories Tags The funny thing about cloud solutions, even ten years after the earliest software as a service (SaaS) products first hit the market, is that conversations STIL… http://digitaltransformation.frost.com/expert-insights/viewpoints/purecloud-makes-hybrid-cloud-uc-real-it-gets/

Startups Shaping Productivity through Next-Gen Workspaces

In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similarities in what they do and aspire to achieve. In general, I…
Categories In recent weeks I've had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. All of them strive to bring to… http://digitaltransformation.frost.com/expert-insights/viewpoints/startups-shaping-productivity-through-next-gen-workspaces/

Part 2: The Next Generation Customer Experience Landscape

What will the new customer experience environment, or landscape look like.
Categories Tags In my last blog we discussed the death of the call center, as omnichannel customer service blazes the trail to the next generation of customer experience manag… http://digitaltransformation.frost.com/expert-insights/viewpoints/part-2-next-generation-customer-experience-landscape/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Categories Tags   The North American contact center industry has reached “maturity,” which is the code word for a gradual demise.  As noted in the analysis “Opportunities i… http://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

Google Apps are Popular AND Effective

Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usage and satisfaction, and the successful adoption of a c…
Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to i… http://digitaltransformation.frost.com/expert-insights/viewpoints/google-apps-are-popular-and-effective/