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Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation

Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide you w…
Categories Tags Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation Frost & Sullivan hosted an eye-opening, thought provo… http://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-takeaways-frost-sullivans-gil-2018-surviving-next-decade-digital-transformation/

Can Google Glass Find a Home in Field Service Organizations?

Today's field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help?
Categories Tags Today’s field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help? Field service technicians a… http://digitaltransformation.frost.com/expert-insights/viewpoints/can-google-glass-find-home-field-service-organizations/

Overcoming the Challenges with Providing Truly Omnichannel Retail Customer Service

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
Categories Tags Of the customer contact channels, the most prevalent is still in-store B2C and B2B retail.  But it is also is the most difficult channel to integrate voice and… http://digitaltransformation.frost.com/expert-insights/viewpoints/overcoming-challenges-providing-truly-omnichannel-retail-customer-service/

IBM and Fluid Join to Provide an Innovative Shopping Experience

IBM is partnering with Fluid, Inc. to change the shape of the consumer shopping experience.
IBM is partnering with Fluid, Inc. to change the shape of the consumer shopping experience. The companies are honing in on the missing link in on-line shopping (as compared to in-… http://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-and-fluid-join-provide-innovative-shopping-experience/