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“My Biggest Client is Dumping Me!”: A BPO Nightmare

Frost & Sullivan has noted in our interviews with leading market participants, a trend toward reducing the number of provider partners. This movement has been particularly acute over the last 3 years.…
Categories Tags Customer Care outsourcers offer a multitude of benefits to their client base. This includes eliminating capital expenses, flexibility to address new markets, a… http://digitaltransformation.frost.com/expert-insights/viewpoints/my-biggest-client-dumping-me-bpo-nightmare/