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Squaring Excellent Customer Experiences with Customer Affordability

Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals
Categories Tags Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals. A recent New Yorker article on pl… http://digitaltransformation.frost.com/expert-insights/viewpoints/squaring-excellent-customer-experiences-customer-affordability/

Why the USA Women's Soccer Team is Important for the World

Categories After viewing the amazing efforts left on the field by the US Women’s Soccer team alongside the rest of the country, I stumbled across the following Los Angeles Times… http://digitaltransformation.frost.com/expert-insights/viewpoints/why-usa-womens-soccer-team-important-world/

Post-Earth Day Resolution: Start Charging For the Environment

If there is one post-Earth Day resolution we should make and follow it is to find a means by which to effectively and equitably charge for environmental goods. Tapping the power of the marketplace is the most defensible and effective method of limiting po…
Categories Tags Economists point out that “there ain’t no such thing as a free lunch (TANSTAAFL). That goods are scarce; as more of them are consumed there will be less availa… http://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-start-charging-environment/