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Finding the Value of HD Voice Beyond Conferencing Services

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio interactions. Yet, there is a challenge to more widesp…
Categories Tags The Connected Work research team at Frost & Sullivan has long advocated high-definition (HD) audio as part of business communications solutions. High-definitio… http://digitaltransformation.frost.com/expert-insights/viewpoints/finding-value-hd-voice-beyond-conferencing-services/

Conferencing Standardization, Differentiation and the Impact on User Experience

Conferencing and collaboration vendors and service providers are supporting an increasingly broad array of checklist features. They are often differentiating on both look and feel as well as extended features. It is the differentiation on look and feel th…
Categories Tags In the first half of this year I’d been keeping a log of my online meeting experiences. As I use a variety of tools frequently, I try to keep notes on what wor… http://digitaltransformation.frost.com/expert-insights/viewpoints/conferencing-standardization-differentiation-and-impact-user-experience/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Huawei Global Analyst Summit 2016 – Update on Unified Communications & Collaboration (UC&C) Business

Categories Tags During the Huawei Global Analyst Summit in Shenzhen from 11 to 13th April, senior executives from Huawei shared the company’s strategic thinking, latest produc… http://digitaltransformation.frost.com/expert-insights/viewpoints/huawei-global-analyst-summit-2016-update-unified-communications-collaboration-ucc-business/

Earth Day: To Save the Planet, End the Subsidies That Impede Innovation

Environmental destruction and climate change continues to occur. The UN Paris Agreement is a key first step, but to make real change environmental destruction subsidies must end. That will prompt stronger demand for innovative green solutions and best pra…
Categories Tags There continues to be waves of environmental and particularly climate change bad news.  This past March was the warmest on record, according to the National Oc… http://digitaltransformation.frost.com/expert-insights/viewpoints/earth-day-save-planet-end-subsidies-impede-innovation/

Taking the Pulse of the Enterprise Communications Platforms & Endpoints Market

The Status of the Global Enterprise Communications Platforms and Endpoints Market.
Categories Tags If you are a tech-savvy reader, such as me, you would have noticed that the enterprise communications and collaboration market has been noticeably shifting … http://digitaltransformation.frost.com/expert-insights/viewpoints/taking-pulse-enterprise-communications-platforms-endpoints-market/

Paying for Environment Use to Drive Tech-Oriented Smart Growth

Climate change and environmental destruction are threatening the planet, but there does not seem to be adequate mechanisms to encourage businesses and consumers to make sustainable choices. But there may be some potential solutions.
Categories Tags There is a growing drumroll of reports that are pointing to an inevitable climate change crisis.  A new report, “Attribution of Extreme Weather Events in the C… http://digitaltransformation.frost.com/expert-insights/viewpoints/paying-environment-use-drive-tech-oriented-sustainable-smart-growth/

Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
Categories Tags Super Agents? How About Expert Assistants Instead? I recently came across a set of customer contact prognostications from NewVoiceMedia that generally follo… http://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/