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Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
Categories Tags Amazon is apparently considering directly entering the customer contact market. Its Amazon Web Services (AWS) subsidiary is looking at offering chatbots/virtua… http://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

AWS and Rackspace: A Cloud Match Made in Heaven?

Infrastructure services provider Rackspace recently inked a deal with AWS, doubling down on its shift to provide more managed services to the enterprise cloud market. Rackspace's concentration on partnerships with leading third-party infrastructure provid…
Categories Tags Cloud service providers are evolving. Many add new services, often at increasingly higher levels of the stack, at warp speed. And with the self-service model t… http://digitaltransformation.frost.com/expert-insights/viewpoints/aws-and-rackspace-cloud-match-made-heaven/