Posted by njamison; on Aug 20, 2018
A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supe…
Posted by jsterling; on Aug 10, 2018
It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
Posted by ashah; on Aug 02, 2018
Posted by MBrandenburg; on Apr 27, 2018
The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago,…
Posted by epopova; on Apr 03, 2018
The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates…
Posted by roopamjain; on Mar 29, 2018
Category : Enterprise
The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ g…
Posted by jsterling; on Feb 20, 2018
Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.