tday
Posted by tday; on Feb 01, 2017
Views: 590


Category : Mobile & Wireless

mobile_photo
Apple breaks its own sales record yet again during the holidays.


njamison
Posted by njamison; on Jan 25, 2017
Views: 2001


Category : Customer Contact

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.


robarnold4
Posted by robarnold4; on Jan 20, 2017
Views: 1285


Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. Th…


KSPrice
Posted by KSPrice; on Jan 18, 2017
Views: 2337


Category :

Migration—whether of data or workloads—remains a key constraint that prevents enterprises from adopting cloud computing services within their IT departments. Despite automation advances in many areas …

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BrendanRead
Posted by BrendanRead; on Jan 13, 2017
Views: 1053


Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.


jsterling
Posted by jsterling; on Jan 04, 2017
Views: 906


The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.


njamison

Posted by Unknown user on Dec 29, 2016
Views: 2697


Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusi…


ashah

ashah
Posted by ashah; on Dec 27, 2016
Views: 1039


mobile_photo
Nordstrom partners with CashStar to offer digital egifts.


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