Posted by MBrandenburg; on Oct 01, 2018
For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically o…
Posted by vgandhi; on Sep 05, 2018
A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Posted by jsterling; on Sep 04, 2018
After lagging in past years, our 2018 Mobile Business Applications survey reveals that Canadian companies are sold on the value of mobile worker apps. Their evolving expectations regarding product per…
Posted by njamison; on Aug 20, 2018
A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supe…
Posted by jsterling; on Aug 10, 2018
It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
Posted by ashah; on Aug 02, 2018
Posted by MBrandenburg; on Apr 27, 2018
The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago,…
Posted by epopova; on Apr 03, 2018
The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates…