Posted by BrendanRead; on Jan 13, 2017
Views: 1460

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.

Posted by jsterling; on Jan 04, 2017
Views: 1164

The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.


Posted by Unknown user on Dec 29, 2016
Views: 3771

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusi…


Posted by ashah; on Dec 27, 2016
Views: 1418

Nordstrom partners with CashStar to offer digital egifts.

Posted by BrendanRead; on Dec 12, 2016
Views: 2756

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX

Posted by avnirambhia; on Dec 09, 2016
Views: 1744

Total cost of ownership of multi-DRM solutions is quite misunderstood. This set of resources is designed to give decision-makers quick and accurate guidance on long-term considerations and strategy.

Posted by tday; on Dec 07, 2016
Views: 1794

Category : Mobile & Wireless

With the Supreme Court ruling in favor of Samsung, this blog looks at how the ruling will affect the future of mobile devices in the U.S. going forward.

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Posted by ashah; on Dec 06, 2016
Views: 1444

Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.

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