Posted by njamison; on Feb 02, 2017
Views: 3362

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Posted by avnirambhia; on Feb 01, 2017
Views: 1639

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7 tips to make lasting analyst impressions and get the most out of your briefing.

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Posted by tday; on Feb 01, 2017
Views: 1135

Category : Mobile & Wireless

Apple breaks its own sales record yet again during the holidays.

Posted by njamison; on Jan 25, 2017
Views: 2860

Category : Customer Contact

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.

Posted by robarnold4; on Jan 20, 2017
Views: 3574

Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. Th…

Posted by KSPrice; on Jan 18, 2017
Views: 4461

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Migration—whether of data or workloads—remains a key constraint that prevents enterprises from adopting cloud computing services within their IT departments. Despite automation advances in many areas …

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Posted by BrendanRead; on Jan 13, 2017
Views: 1848

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.

Posted by jsterling; on Jan 04, 2017
Views: 1514

The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.


Posted by Unknown user on Dec 29, 2016
Views: 4663

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusi…

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