Posted by BrendanRead; on Mar 05, 2014
Views: 3240

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.

Posted by avnirambhia; on Mar 02, 2014
Views: 2438

Category : Digital Media

Audio, once critical to ensuring online video QoE, has been taken for granted in recent years. However, it is experiencing renewed attention as a key component of user experience with the advent of Ul…

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Posted by Melanieturek; on Feb 26, 2014
Views: 3435

Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usa…

Posted by jsterling; on Feb 18, 2014
Views: 32900

ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for the mobile workforce management (MWM) mar…

Posted by JNG; on Feb 14, 2014
Views: 2912

Every week, a new product or project is revealed by major players from the telecommunication or the payment industry.

Posted by robarnold4; on Feb 11, 2014
Views: 3962

Category : Enterprise

We recently published our Global Enterprise Social Networking Market analysis and forecast report. Our study focuses on full suite solutions - those that can be implemented across and organization, an…

Posted by roopamjain; on Feb 07, 2014
Views: 2990

Google has launched a video conferencing solution for businesses called Chromebox for Meetings.

Posted by JNG; on Feb 03, 2014
Views: 2951

Category : Big Data, Consumer

The ICT industry has already taken the direction of Big Data, Data Analytics or Data Mining.

Posted by drayburn; on Feb 03, 2014
Views: 2691

Category : Digital Media

I’ve read just about every piece on the web about Verizon’s plans to acquire the OnCue assets from Intel, and the one question I haven’t seen anyone answer is, what exactly is Verizon getting for thei…

Posted by drayburn; on Feb 03, 2014
Views: 3167

Category : Consumer, Digital Media

Google has just launched something new called the “Google Video Quality Report“, which ranks ISPs based on how well they deliver YouTube content.

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