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- Join me for a Webinar on Making the Multi-Channel Contact Center Work for Your Mid-Size Business
Join me for a Webinar on Making the Multi-Channel Contact Center Work for Your Mid-Size Business
A multi-channel contact center is a “must” for mid-size organizations looking to deliver best-in-class customer experience. By integrating traditional contact points with newer forms like social media and cloud-based services, mid-size businesses can differentiate themselves, compete head-to-head with their larger competitors, and drive greater customer satisfaction, retention, and growth. Frost & Sullivan research shows that to succeed in their efforts, companies must prioritize key strategies, consider operational needs, and deploy enabling technologies that will help deliver a seamless multi-channel customer experience.
•Benefits of a multi-channel contact center
•Key drivers and challenges companies must consider as they embark on this approach
•Best practices for success