Join me for a Webinar on Making the Multi-Channel Contact Center Work for Your Mid-Size Business

April 1, 2014 at 4:55 PM

A multi-channel contact center is a “must” for mid-size organizations looking to deliver best-in-class customer experience. By integrating traditional contact points with newer forms like social media and cloud-based services, mid-size businesses can differentiate themselves, compete head-to-head with their larger competitors, and drive greater customer satisfaction, retention, and growth. Frost & Sullivan research shows that to succeed in their efforts, companies must prioritize key strategies, consider operational needs, and deploy enabling technologies that will help deliver a seamless multi-channel customer experience.

We’ll discuss:

•Benefits of a multi-channel contact center
•Key drivers and challenges companies must consider as they embark on this approach
•Best practices for success

Register here:http://go.genesys.com/Frost-Sullivan_MultiChannel_Contact_Center.ht...

Tags: unified communications, customer experience, SMB, Contact center, mid-size business, multi-channel