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Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Plantronics’ Acquisition of Polycom is Equal Parts Opportunity and Challenge

The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ growing focus on software, analytics, IoT, and services …
Categories Tags When Siris Capital acquired Polycom two years back, it was clear from the get-go that they would focus on the financial aspects i.e. cost reduction and profita… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-aacquisition-polycom-equal-parts-opportunity-and-challenge/

A Big Win for Women & Minorities

Salary History Bans make Equitable Pay on its Way to Reality
Categories Tags Recently, a number of states and municipalities have impacted "salary history bans" that prohibit employers from asking about candidate salary history and sett… http://digitaltransformation.frost.com/expert-insights/viewpoints/big-win-women-minorities/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
Categories Tags Mobile forms solutions have proven to be a popular way to ease today’s businesses into their individual digital transformation experience. The best vendors lea… http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

Longer Selling Cycles Demand a New Level of Support From and For Sales Teams

Today's sales cycle -- especially in the B2B sector -- has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help.
Categories Tags Today’s sales cycle – especially in the B2B sector – has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help deal wit… http://digitaltransformation.frost.com/expert-insights/viewpoints/longer-selling-cycles-demand-new-level-support-and-sales-teams/

Huddle-room Collaboration – Looking Beyond the Hype

Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaborat…
Categories Tags Huddle rooms, also called war rooms or thinking spaces, are popping up in offices all over. What used to be coffee corners or regular offices in the past are b… http://digitaltransformation.frost.com/expert-insights/viewpoints/huddle-room-video-conferencing-looking-beyond-hype/

Content Management: The Nerve Center of Enterprise Digital Transformation

Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
Categories Tags Today’s business environment is characterized by a deluge of structured, semi-structured and unstructured content getting created and consumed across functions… http://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-content-management-nerve-center-enterprise-digital-transformation/

Cracking the Code When Selling Mobile Worker Apps to Smaller Businesses

Small and mid-sized businesses have limited resources, limited time, and limited patience. So what will make them see the value of mobile apps for their workers?
Categories Tags Small and mid-sized businesses have limited resources, limited time, and limited patience. So what will make them see the value of mobile apps for their worker… http://digitaltransformation.frost.com/expert-insights/viewpoints/cracking-code-when-selling-mobile-worker-apps-smaller-businesses/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
Categories Tags A New Company with a New Vision Avaya Engage, the communications vendor’s annual partner and customer event, took place from January 28th-31st in quaint, mu… http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
Categories Tags   On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and … http://digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

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