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Viewing 471 to 480 (527 Total)

Are Google and Facebook Shaping the Future of Communications?

(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/are-google-and-facebook-shaping-future-communications/

GM, Toyota, and Target: Easier to do “The Wrong Thing” on Safety and Security?

Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break this behavior pattern?
Categories Tags It never ceases to amaze me how much more effort companies seem to make in reacting to covering up, blameshifting, and recovering from errors of their own crea… http://digitaltransformation.frost.com/expert-insights/viewpoints/gm-toyota-and-target-easier-do-wrong-thing-safety-and-security/

Apple In Cars--What Does It Mean For The Auto Industry And Google?

(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/apple-cars-what-does-it-mean-auto-industry-and-google/

Part 2: The Next Generation Customer Experience Landscape

What will the new customer experience environment, or landscape look like.
Categories Tags In my last blog we discussed the death of the call center, as omnichannel customer service blazes the trail to the next generation of customer experience manag… http://digitaltransformation.frost.com/expert-insights/viewpoints/part-2-next-generation-customer-experience-landscape/

Interactive Intelligence will Remake Your Contact Center--Free!

Interactive Intelligence is launching a contest for a customer contact center makeover. Instead of a new home, bedroom or body, contestants can enter to win a complete contact center overhaul--free of charge. The makeover will include Interactive Intellig…
(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/interactive-intelligence-will-remake-your-contact-center-free/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Categories Tags   The North American contact center industry has reached “maturity,” which is the code word for a gradual demise.  As noted in the analysis “Opportunities i… http://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

More Social Changes to Office 365

(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/more-social-changes-office-365/

Over 96% of mobile malware targets Android systems

(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/over-96-mobile-malware-targets-android-systems/

Is Microsoft Saying So Long to SharePoint?

(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/microsoft-saying-so-long-sharepoint/

Oslo--Making Office 365 More Like Facebook?

(function(){var ticker=document.createElement('script');ticker.type='text/javascript';ticker.async=true;ticker.src='//twitcker.com/ticker/FS_ITVision.js?speed=1&background=18426b&t… http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/latest-technology/oslo-making-office-365-more-facebook/