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Securing the Customer Journey – Essential Requirements for Enterprise Fraud Management

A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.
Categories Tags Multiple Customer Touchpoints Create More Opportunities for Fraudsters  From the moment a customer visits a merchant’s website, to when they redeem loyalty po… http://digitaltransformation.frost.com/expert-insights/viewpoints/securing-customer-journey-essential-requirements-enterprise-fraud-management/

Canadian Businesses Are Craving Mobile Worker Apps

After lagging in past years, our 2018 Mobile Business Applications survey reveals that Canadian companies are sold on the value of mobile worker apps. Their evolving expectations regarding product performance and provider expertise are instructive.
Categories Tags After lagging in past years, our 2018 Mobile Business Applications survey reveals that Canadian companies are sold on the value of mobile worker apps. Their ev… http://digitaltransformation.frost.com/expert-insights/viewpoints/canadian-businesses-are-craving-mobile-worker-apps/

You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
Categories Tags From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improvin… http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
Categories Tags It’s time for businesses that already use an EMM or MDM (mobile device management) solution to circle back and conduct an assessment. And it’s long overdue for… http://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Mobile Healthcare Improves Patient Care - But at What Cost?

https://www.cisco.com/c/en/us/solutions/collaboration/mobile-healthcare-apps.html?CAMPAIGN=Corporate%20Communications&Country_Site=GL&POSITION=Social+Media&REFERRING_SITE=LinkedIn&CREATIVE=Cisco++ !
Categories Tags I have access to KP.org - which allows me to conveniently manage appointments, email all of my doctors, check my test result and learn about how to be healthie… http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-healthcare-improves-patient-care-what-cost/

Highlights of the 14th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange

Categories Tags  By Alpa Shah, Global Vice President – Digital Transformation It was a true pleasure wrapping up three days of learning and fun with three insight… http://digitaltransformation.frost.com/expert-insights/viewpoints/highlights-14th-annual-customer-contact-east-frost-sullivan-executive-mindxchange/

Key Requirements for Effective IoT Cybersecurity

A blog highlighting the key needs for effective IoT cybersecurity in converged enterprise networks.
Categories Tags IoT Cybersecurity Challenges In an era of digital transformation, cybersecurity implementations must fundamentally transform to deliver protection in enterpri… http://digitaltransformation.frost.com/expert-insights/viewpoints/essential-requirements-effective-iot-cybersecurity/

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
Categories Tags The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acq… http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Plantronics’ Acquisition of Polycom is Equal Parts Opportunity and Challenge

The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ growing focus on software, analytics, IoT, and services …
Categories Tags When Siris Capital acquired Polycom two years back, it was clear from the get-go that they would focus on the financial aspects i.e. cost reduction and profita… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-aacquisition-polycom-equal-parts-opportunity-and-challenge/

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