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Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin America   A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Bra… http://digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel’s acquisition of competitor ShoreTel this morning, I couldn’t help relating to a book my son once brought home from school titled … http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Enabling Robots (Process Automation) for Enhanced CX and Cost Management

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
Categories Tags Customer contact organizations face growing competitive pressures to simultaneously improve the customer experience (CX), increase productivity, and reduce cos… http://digitaltransformation.frost.com/expert-insights/viewpoints/enabling-robots-process-automation-enhanced-cx-and-cost-management/

Three Ways Apple Accidently Changed Business Communications

Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smart devices have had on our daily work lives.
Categories Tags There has been a lot of coverage about the major milestone in personal communications: the tenth anniversary of the first shipments of the original iPhone. Blo… http://digitaltransformation.frost.com/expert-insights/viewpoints/three-ways-apple-accidently-changed-business-communications/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
Categories Tags Blockchains The bitcoin mania has taken over the globe; the cryptocurrency is up more than 230% in the last one year and most cryptocurrency enthusiasts belie… http://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

The 2017 Sprint Business Analyst Day: Update on Sprint’s Strategy and Roadmap

Update on Sprint's strategy for the business segment.
Categories Tags Introduction Frost & Sullivan’s analyst team recently attended the 2017 Sprint Business Analyst Day where Sprint shared information on its product strategy an… http://digitaltransformation.frost.com/expert-insights/viewpoints/2017-sprint-business-analyst-day-update-sprints-strategy-and-roadmap/

Nokia Jumpstarts the Future

With its industry-first multi-terabit routing chipset, Nokia does more than enable a better Internet and communications network, it may revolutionize OSS and the way networks are monitored and managed.
Categories Tags Nokia Jumpstarts the Future by Tim McElligott Hopes and dreams and what-ifs only become reality when the criteria for enabling and supporting them become… http://digitaltransformation.frost.com/expert-insights/viewpoints/nokia-jumpstarts-future/

Matching Experience with Expectation – Using Speech Technologies to Power up a Digital Workforce

The growing use of VAs and Bots for customer service
Categories Tags April and May were big months for the analyst circuit where industry analysts get the deep dives into solution provider’s performance and product roadmaps. The… http://digitaltransformation.frost.com/expert-insights/viewpoints/matching-experience-expectation-using-speech-technologies-power-digital-workforce/

Alaska Airlines Shows How to Deliver Excellent CXs

Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
Categories Tags Air travel and superb customer experiences (CXs) are not usually thought of in the same breath. Taking a plane all too often means enduring uncomfortable seats… http://digitaltransformation.frost.com/expert-insights/viewpoints/alaska-airlines-shows-how-deliver-excellent-cxs/

Unlimited Data Plans in the U.S. Mobile Communications Market

After a gap of few years, tier-I mobile operators in the United States have reintroduced unlimited mobile data plans. This blog examines the factors that led to the reintroduction of these plans.
Categories Tags There are several reasons why Frost & Sullivan believes that unlimited (UNL) plans – or plans with large data allowances – were introduced and are here to stay… http://digitaltransformation.frost.com/expert-insights/viewpoints/unlimited-data-plans-us-mobile-communications-market/

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