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Highlights of the 14th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange

Categories Tags  By Alpa Shah, Global Vice President – Digital Transformation It was a true pleasure wrapping up three days of learning and fun with three insight… http://digitaltransformation.frost.com/expert-insights/viewpoints/highlights-14th-annual-customer-contact-east-frost-sullivan-executive-mindxchange/

Key Requirements for Effective IoT Cybersecurity

A blog highlighting the key needs for effective IoT cybersecurity in converged enterprise networks.
Categories Tags IoT Cybersecurity Challenges In an era of digital transformation, cybersecurity implementations must fundamentally transform to deliver protection in enterpri… http://digitaltransformation.frost.com/expert-insights/viewpoints/essential-requirements-effective-iot-cybersecurity/

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
Categories Tags The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acq… http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Plantronics’ Acquisition of Polycom is Equal Parts Opportunity and Challenge

The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ growing focus on software, analytics, IoT, and services …
Categories Tags When Siris Capital acquired Polycom two years back, it was clear from the get-go that they would focus on the financial aspects i.e. cost reduction and profita… http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-aacquisition-polycom-equal-parts-opportunity-and-challenge/

A Big Win for Women & Minorities

Salary History Bans make Equitable Pay on its Way to Reality
Categories Tags Recently, a number of states and municipalities have impacted "salary history bans" that prohibit employers from asking about candidate salary history and sett… http://digitaltransformation.frost.com/expert-insights/viewpoints/big-win-women-minorities/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
Categories Tags Mobile forms solutions have proven to be a popular way to ease today’s businesses into their individual digital transformation experience. The best vendors lea… http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

Longer Selling Cycles Demand a New Level of Support From and For Sales Teams

Today's sales cycle -- especially in the B2B sector -- has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help.
Categories Tags Today’s sales cycle – especially in the B2B sector – has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help deal wit… http://digitaltransformation.frost.com/expert-insights/viewpoints/longer-selling-cycles-demand-new-level-support-and-sales-teams/

Huddle-room Collaboration – Looking Beyond the Hype

Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaborat…
Categories Tags Huddle rooms, also called war rooms or thinking spaces, are popping up in offices all over. What used to be coffee corners or regular offices in the past are b… http://digitaltransformation.frost.com/expert-insights/viewpoints/huddle-room-video-conferencing-looking-beyond-hype/

Content Management: The Nerve Center of Enterprise Digital Transformation

Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
Categories Tags Today’s business environment is characterized by a deluge of structured, semi-structured and unstructured content getting created and consumed across functions… http://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-content-management-nerve-center-enterprise-digital-transformation/

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