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Salesforce to Buy ClickSoftware for $1.35 Billion - Why This Matters

The Salesforce acquisition of ClickSoftware makes all kinds of sense. Here's why.
Categories Tags The Salesforce acquisition of ClickSoftware makes all… kinds of sense. Salesforce was one of the first to recognize the …ies between today's field service and field sales management software solutions http://digitaltransformation.frost.com/expert-insights/viewpoints/salesforce-buy-clicksoftware-135-billion-why-matters/

CONNEX19: An Update from Alcatel-Lucent Enterprise

With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the iconic principality of Monaco. The anniversary was an opportunity for the company to not only update…
ALE but also to share ALEext 100 years. Accomplishments in 2018 ALE kicked… ALE reminded the audience about its key growth p… ALE ALE reported double digit growth in transportati http://digitaltransformation.frost.com/expert-insights/viewpoints/connex19-update-alcatel-lucent-enterprise/

Longer Selling Cycles Demand a New Level of Support From and For Sales Teams

Today's sales cycle -- especially in the B2B sector -- has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help.
s sales cycle … has gotten longer and more complex. Sales teams should be leveraging mobile software …g selling environment. Leading mobilized sales force automation http://digitaltransformation.frost.com/expert-insights/viewpoints/longer-selling-cycles-demand-new-level-support-and-sales-teams/

Hello Alexa, Let’s Join the Meeting

Yes!! Alexa for Business is finally here to help enterprise users to join meetings with ease. The conference phone industry has come a long way in empowering users with several innovations including multiple connectivity options; intuitive user interfac…
 Alexa for Business is finally here to help enter…o analog phone systems and featured a hard dialer for users to dial into meetings. Having ser… from hard dialers to color touch displays today http://digitaltransformation.frost.com/expert-insights/viewpoints/hello-alexa-lets-join-meeting/

Mobile Business Applications: What's Hot in North America

We know that mobile business applications are popular in North America. Which specific apps are getting top attention from today's companies?
Mobile asset tracking Mobilized sales force automation Mobile supply chain manag http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-business-applications-whats-hot-north-america/

Building the Sales Intelligence-Customer Experience Connection

Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.
Categories Tags Sales intelligence … applications provide sales reps with customer insights … in order to close more sales in less time… who expect sales reps to be informed about them when they pr http://digitaltransformation.frost.com/expert-insights/viewpoints/building-sales-intelligence-customer-experience-connection/

Microsoft LinkedIn Deal May Force Facebook and Salesforce Together

Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)
up on Salesforce … one that recruiters and salespeople rely on for applicant and prospect in… party for competing CRM and sales solutions… but with LinkedIn housed in MSFT other sales http://digitaltransformation.frost.com/expert-insights/viewpoints/microsoft-linkedin-deal-may-force-facebook-and-salesforce-together1/

Overcoming the Challenges with Providing Truly Omnichannel Retail Customer Service

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
the most prevalent is still in… grow sales…m ACDs to store staff has been around and trialed for at least 10 years… than when a salesperson switches from serving a customer who http://digitaltransformation.frost.com/expert-insights/viewpoints/overcoming-challenges-providing-truly-omnichannel-retail-customer-service/

Innovation in Education - Udacity is Changing the Model

Google X founder Sebastian Thrun created an education startup to offer free, online classes on technology topics such as artificial intelligence and data visualization. This on-line business is vying for the $400 billion higher education business.
and Salesforce to offer six credentialed http://digitaltransformation.frost.com/expert-insights/viewpoints/innovation-education-udacity-changing-model/

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