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Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
AWS and web chat applications. AWS has been powering hosted contact center solu http://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

AWS and Rackspace: A Cloud Match Made in Heaven?

Infrastructure services provider Rackspace recently inked a deal with AWS, doubling down on its shift to provide more managed services to the enterprise cloud market. Rackspace's concentration on partnerships with leading third-party infrastructure provid…
AWS to provide support to customers within the AWS cloud. The AWSperscale cloud infrastructure providers like AWSpersonal support. This latest agreement with AWS extends Rackspace http://digitaltransformation.frost.com/expert-insights/viewpoints/aws-and-rackspace-cloud-match-made-heaven/