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Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
which also draws from adjacent technologies such as natural l… hitting both the UC and CC sides.   AWS previewed its new AI http://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
AWS from AWS AWSdustry events in Latin America. Particularly AWS held several summits in the region during th… among others. AWS already had offices in São Paulo http://digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
AWS and web chat applications. AWS has been powering hosted contact center solu http://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

AWS and Rackspace: A Cloud Match Made in Heaven?

Infrastructure services provider Rackspace recently inked a deal with AWS, doubling down on its shift to provide more managed services to the enterprise cloud market. Rackspace's concentration on partnerships with leading third-party infrastructure provid…
AWS to provide support to customers within the AWS cloud. The AWSperscale cloud infrastructure providers like AWSpersonal support. This latest agreement with AWS extends Rackspace http://digitaltransformation.frost.com/expert-insights/viewpoints/aws-and-rackspace-cloud-match-made-heaven/