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Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
market entry reports began circulating that Avaya announced the sale of its …usiness to Extreme Networks.  The sale gives Avaya a timely and much…or through strategic acquisitions.   The Avaya networking sale is also good news for custom http://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Avaya followed by Avaya. NEC is the leading vendor in Asia… followed by Avaya and Huawei. Avaya is the leading vendor in Latin America… followed by Avaya and NEC. NEC is the leading vendor in Austra http://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Gold Contact Center Nuggets from Enterprise Connect 2016

Summary of some of the contact center announcements at Enterprise Connect 2016
deployment will be with Salesforce.com. Avaya Perhaps the biggest fanfare at the show w…as Avaya it announced Avaya Breeze… the next generation of its Avaya Engagement Development Platform http://digitaltransformation.frost.com/expert-insights/viewpoints/gold-contact-center-nuggets-enteprise-connect-2016/