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Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin America   … the Amazon Web Services of its technological resources and opened new offices in Bogota and Santiago de Chile in order to http://digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america1/

Enabling Robots (Process Automation) for Enhanced CX and Cost Management

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
s markets. Robotic Process Automation …ans in the handling of countless types of processes. These include inputting or manipulating … triggering other processes http://digitaltransformation.frost.com/expert-insights/viewpoints/enabling-robots-process-automation-enhanced-cx-and-cost-management/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
nt All of this equates to poor user experiences and ineffective meetings Frost …to participate in annotation from mobile devicesthe packaging. Cisco allocated massive resources to assemble all of the aforementioned featur http://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

Perspectives on AVI-SPL’s Anderson Audio Visual Acquisition

AVI-SPL announced it acquired Anderson Audio Visual, a move that combines two of the top A/V integrators in North America. We discussed the news with CEOs from both companies, and learned important details that customers and partners may want to know.
f the deal were not disclosed. The move enhances AVI…s resources and capabilities to widen its gap as the lea…ding total solutions provider for workspaces around the world http://digitaltransformation.frost.com/expert-insights/viewpoints/market-perspectives-avi-spls-anderson-audio-visual-acquisition/

Rationalizing the CenturyLink/Level 3 Merger

This week’s CenturyLink announcement to acquire Level 3 Communications is the latest in the seemingly endless cycle of consolidation in both the network and voice services markets. Here are the things I plan on keeping an eye on as this particular acquisi…
olidation in both the network and voice services markets. While conventional wisdom suggests …Addressable network footprint is a key to success for any service provider. With this in mind http://digitaltransformation.frost.com/expert-insights/viewpoints/rationalizing-centurylinklevel-3-merger/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
DECT devices WiFi devicesfocused services that are optimized to be used on…of the communications and collaboration services is the corporate telephony system or PBX. Fr http://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Adoption Trends in Managed Services Tailored Services Offer Greatest Appeal, Especially in the Mid-Market

Based on responses from IT decision-makers, Frost & Sullivan looked at the IT challenges that are likely to drive a managed services decision. We also examined which businesses are adopting managed services and which services they are adopting, as well as…
Categories Tags Managed services continue to gain popularity among enterprise… reports of managed services acceptance in the market…nges that are likely to drive a managed services decision. We also examined which businesses http://digitaltransformation.frost.com/expert-insights/viewpoints/adoption-trends-managed-services-tailored-services-offer-greatest-appeal-especially-mid-market/

The Growing Challenges in Recruiting/Retaining Staff to Deliver Quality CX

Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it also…
to behind the scenes personnel.   How successful employees are in accomplishing their tas… how successful companies are at attracting and retainin…ess and economic growth and shrinking workforces have led to increased competition for qualit http://digitaltransformation.frost.com/expert-insights/viewpoints/growing-challenges-recruitingretaining-staff-deliver-quality-cx/

Earth Day: To Save the Planet, End the Subsidies That Impede Innovation

Environmental destruction and climate change continues to occur. The UN Paris Agreement is a key first step, but to make real change environmental destruction subsidies must end. That will prompt stronger demand for innovative green solutions and best pra…
and best practices.  It is why we do not have enough electric v… and transportation prices do not include total environmental costs…d consumers make site selection and mode choices that impact transportation demand and costs. http://digitaltransformation.frost.com/expert-insights/viewpoints/earth-day-save-planet-end-subsidies-impede-innovation/

Paying for Environment Use to Drive Tech-Oriented Smart Growth

Climate change and environmental destruction are threatening the planet, but there does not seem to be adequate mechanisms to encourage businesses and consumers to make sustainable choices. But there may be some potential solutions.
published by the National Academies of Sciencess the generation and release of toxic substances into the air… more efficient industrial processes… and transportation choices because they are cheaper than environmentall http://digitaltransformation.frost.com/expert-insights/viewpoints/paying-environment-use-drive-tech-oriented-sustainable-smart-growth/

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