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Microsoft LinkedIn Deal May Force Facebook and Salesforce Together

Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)
s the potential of giving Microsoft Dynamics CRM a powerful leg… party for competing CRM and sales solutions…CRM vendors …it.  Of the other social sites with which CRM http://digitaltransformation.frost.com/expert-insights/viewpoints/microsoft-linkedin-deal-may-force-facebook-and-salesforce-together1/

Consolidation "rules" in the BPO Industry: Groupe Acticall announced it will acquire Sitel

Groupe Acticall (7500 employees), headquartered in France, has agreed to acquire SITEL Worldwide Corporation (61,100 employees) adding a new transaction into the recent merger and acquisitions history within the Global BPO Industry. Sitel will continue…
http://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/trending-company-news/consolidation-rules-bpo-industry-groupe-acticall-announced-it-will-acquire-sitel/

The Game-Changer: BPO Innovation Up and Across the Value Chain

Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.
 CRM  systems http://digitaltransformation.frost.com/expert-insights/viewpoints/game-changer-bpo-innovation-and-across-value-chain/

The Rise of Latin American Based BPO Providers

There are not many industries, except for commodities, where you can find 2 Latin American Providers among the TOP 5 players worldwide. However, the BPO CRM space is one of those.
the BPO CRM space is one of those. Atento http://digitaltransformation.frost.com/expert-insights/viewpoints/rise-latin-american-based-bpo-providers/