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Enabling Robots (Process Automation) for Enhanced CX and Cost Management

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
CXeffective excellent CX is becoming the prime means by which compani… and CX enhancement pressures. RPA incorporates tech…minimizing CXs. But as with any technology and process http://digitaltransformation.frost.com/expert-insights/viewpoints/enabling-robots-process-automation-enhanced-cx-and-cost-management/

April 5 eBroadcast To Provide Insights on Perfecting the CX

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.
CXg that experience. But ensuring a quality CX is easier said than done. There are a growin… and how to get a handle on perfecting the CX. To engage on this timely and vital eBroa http://digitaltransformation.frost.com/expert-insights/viewpoints/april-5-ebroadcast-provide-insights-perfecting-cx/

The Customer Experience Value of Customer Anonymity

Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.
CX needs and exceed their CX expectations. But many customers also wan… there is high CX value in anonymity. ¬†Customers http://digitaltransformation.frost.com/expert-insights/viewpoints/customer-experience-value-customer-anonymity/

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
CXs…left with inaccurate and incomplete views of CXs. Consequently they risk making bad decision…can uncover issues that cause unsatisfactory CXs or discover ideas that improve them. To http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
CXd for GamEffective for creating a successful CX http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/

Building the Sales Intelligence-Customer Experience Connection

Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.
CX positive CXs for sales…hould consider in order to foster the SI and CX connection…n from others. Sellers must have the latest CX information before and when engaging prospec http://digitaltransformation.frost.com/expert-insights/viewpoints/building-sales-intelligence-customer-experience-connection/