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Three Things Businesses Need to Know about Workplace by Facebook

After an extended beta period, Facebook @ Work recently launched for general business consumption, officially known as Workplace by Facebook. After pouring through all the available online content, including snazzy videos, to better understand Workplace h…
Facebook officially known as Workplace by Facebook. After pouring through all the available onl…s Facebooks Facebook at your company. As Facebookve brought the best of Facebook to the workplace http://digitaltransformation.frost.com/expert-insights/viewpoints/three-things-businesses-need-know-about-workplace-facebook/

Is Investing in Digital Advertising a Miscalculation? Ask Facebook

Facebook committed a serious breach of trust with its advertisers. This post explores how it did so, the implications on digital advertising--and how, based on its actions leading up to this revelation, "This is not the Facebook we have come to know."
Sullivan Facebook has been seriously overstating to advertiser… Facebook has been artificially inflating the impact o… how did Facebook pull it off… You understand how Facebook pulled it off. Still need more http://digitaltransformation.frost.com/expert-insights/viewpoints/investing-digital-advertising-miscalculation-ask-facebook/

Digitally Transforming Customer Care

Artificial intelligence in customer care is changing the face of customer service.
rvice. Early examples of these tools include Facebook http://digitaltransformation.frost.com/expert-insights/viewpoints/digitally-transforming-customer-care/

Microsoft LinkedIn Deal May Force Facebook and Salesforce Together

Microsoft's (MSFT) $26 billion acquisition of LinkedIn has the potential of giving Microsoft Dynamics CRM a powerful leg-up on Salesforce (and on Oracle and SAP)
like Google and Facebookcachets and similar user bases as LinkedIn.  Facebook is at the top of the list as it provides a m…employees' workstations. At the same time Facebook has made no secret of its wish to be a credi http://digitaltransformation.frost.com/expert-insights/viewpoints/microsoft-linkedin-deal-may-force-facebook-and-salesforce-together1/

Facebook milestone: 1 billion people used the social network in one day!

Facebook reached an epic milestone on Wednesday: For the first time ever, 1 billion people used its service in one day. http://www.geekwire.com/2015/facebook-milestone-1-billion-people-used-the-social-network-in-one-day/

Innovation in Education - Udacity is Changing the Model

Google X founder Sebastian Thrun created an education startup to offer free, online classes on technology topics such as artificial intelligence and data visualization. This on-line business is vying for the $400 billion higher education business.
Facebook by this I don't mean social networking like Facebook. Read more http://digitaltransformation.frost.com/expert-insights/viewpoints/innovation-education-udacity-changing-model/

New ICMI/LiveOps Report, Facebook Messenger Raises Questions on Contact Center Value

A new, disquieting, but refreshingly honest, and yet unsurprising International Customer Management Institute (ICMI)/ LiveOps report calls into question the underlying value of having contact centers to support the Customer Experience.
egroom. Customers can whine all they want on Facebook and Twitter but they will still pony up the …tle wonder there has been much fanfare about Facebook http://digitaltransformation.frost.com/expert-insights/viewpoints/new-icmiliveops-report-facebook-messenger-raises-questions-contact-center-value/

Why Social is Different (and How to Adapt Marketingwise)

Social media marketing issues and an approach to finding answers to them.
a culture frowns on this practice. But a new Facebook http://digitaltransformation.frost.com/expert-insights/viewpoints/why-social-different-and-how-adapt-marketingwise/

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