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Plantronics - Thinking out of the Headset

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.
but what about headsets  Yes. HeadsetsHeadsets may be old school…s contact center portfolio of headsets and digital processors.  Managing headsets w http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-thinking-out-headset/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
I have an actual desk drawer full of headsets http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Plantronics Maintains Leadership Through Visionary Innovation

Over the years, Plantronics has successfully led in the market with the concept of “one headset does not fill all”. As such, the vendor has relentlessly analyzed the behavior and environments of business users in order to identify their evolving communica…
ve been witnessing how headsets transformed themselves from a mere accessory…ise communications endpoint. Professional headsets have changed in form factor much more than a http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-maintains-leadership-through-visionary-innovation/

Infograph of the Global Contact Center and Office Headset Market

After completing our global contact center and office headset market, we wanted to share with our readers a snapshot of the major findings of the global contact center and office headset study (full-blown study in here: https://www.frost.com/nf15) with an…
http://digitaltransformation.frost.com/expert-insights/viewpoints/infograph-global-contact-center-and-office-headset-market/

UC-enabled Headsets Continue to Grow in the Skype for Business Endpoint Ecosystem

The traction of UC headsets in Microsoft Lync/Skype for Business environments
and enterprise professional headsets. Among the most notable trends…ed the growing role of advanced professional headsets within the contact center and office http://digitaltransformation.frost.com/expert-insights/viewpoints/uc-enabled-headsets-continue-grow-skype-business-endpoint-ecosystem/