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North American Companies Know What They Want in a Mobile App

North American businesses have clearly embraced the idea of deploying mobile software apps to their employees. What criteria are they using today to select these solutions?
ile software apps to their employees. What criteria are they using today to select these sol… strong growth trajectory with 83…oriented reasons behind the popularity of mobile worker apps.  Businesses encourag http://digitaltransformation.frost.com/expert-insights/viewpoints/north-american-companies-know-what-they-want-mobile-app/

Can Google Glass Find a Home in Field Service Organizations?

Today's field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help?
on the front line. Can the new enterprise edition of Google Glass help… highest potential areas of application when it comes to wearables.  Today…ob. Then think about adding augmented reality to the smart glasses experience. One exampl http://digitaltransformation.frost.com/expert-insights/viewpoints/can-google-glass-find-home-field-service-organizations/

Women in Leadership: Finding the Right Workplace to Build a Successful Career

Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and earn a living is not only about gender equality; it’s also…
Categories Tags  Gender Equality in the Pursuit of Common Goals Progressi… earn a living is not only about gender equality… itin leadership roles are particularly well positioned to achieve these goals and contribute m http://digitaltransformation.frost.com/expert-insights/viewpoints/women-leadership-finding-right-workplace-build-successful-career/

Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
As part of my continuous coverage of the digital journey in the hospitality space… I recently had the opportunity to be briefed by Mr. Frederick Sabty… Vice President of Hospitality for Avaya http://digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel…s acquisition of competitor ShoreTel this morning…a book my son once brought home from school titled …And Then It Happened http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
Categories Tags Blockchains The bitcoin mania has taken over the globe…there is a lot of steam left in this rally. Bitcoin… Platforms for decentralized digital currencies http://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

The U.S. Digital Payments Market: Growth of e-commerce and Mobile Shopping Continues Unabated

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Categories Tags Digital payment transactions are on an aggressive …growth trajectory in the United States. Key mega trends in the payments in…with increased consumer demand for online and mo http://digitaltransformation.frost.com/expert-insights/viewpoints/us-digital-payments-market-growth-e-commerce-and-mobile-shopping-continues-unabated/

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
of contact center operating costs and it drives capital… namely facilities costs. The Frost … The Future of the United States…isk of being automated in the next 20 years. It lists contact center agents http://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

Canada Moves to Spark Investment and Growth in Tech and Green Sectors

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
unveiled its annual budget that includes funding for pro… including green industries. The budget items…s competitiveness…solve global challenges and strengthen communities. http://digitaltransformation.frost.com/expert-insights/viewpoints/canada-moves-spark-investment-and-growth-tech-and-green-sectors/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
everyone associated with the unified communications and collaboratio… was unveiled. The event itself was unprecedented because Cisco felt tha…t a solo product merited such attention http://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

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