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Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
As part of my continuous coverage of the digital journey in the hospitality space… I recently had the opportunity to be briefed by Mr. Frederick Sabty… Vice President of Hospitality for Avaya http://digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel…s acquisition of competitor ShoreTel this morning…a book my son once brought home from school titled …And Then It Happened http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
Categories Tags Blockchains The bitcoin mania has taken over the globe…there is a lot of steam left in this rally. Bitcoin… Platforms for decentralized digital currencies http://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

The U.S. Digital Payments Market: Growth of e-commerce and Mobile Shopping Continues Unabated

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Categories Tags Digital payment transactions are on an aggressive …growth trajectory in the United States. Key mega trends in the payments in…with increased consumer demand for online and mo http://digitaltransformation.frost.com/expert-insights/viewpoints/us-digital-payments-market-growth-e-commerce-and-mobile-shopping-continues-unabated/

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
of contact center operating costs and it drives capital… namely facilities costs. The Frost … The Future of the United States…isk of being automated in the next 20 years. It lists contact center agents http://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

Canada Moves to Spark Investment and Growth in Tech and Green Sectors

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
unveiled its annual budget that includes funding for pro… including green industries. The budget items…s competitiveness…solve global challenges and strengthen communities. http://digitaltransformation.frost.com/expert-insights/viewpoints/canada-moves-spark-investment-and-growth-tech-and-green-sectors/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
everyone associated with the unified communications and collaboratio… was unveiled. The event itself was unprecedented because Cisco felt tha…t a solo product merited such attention http://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

Logitech SmartDock Runs the Analyst’s Gauntlet

Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. This week we evaluate Logitech SmartDock for Skype Room …
her user experience with the specified tool…m sharing my experiences using the new Logitech SmartDock AV console for Microsoft Skype … and formal conference rooms. Logitech positions SmartDock as http://digitaltransformation.frost.com/expert-insights/viewpoints/logitech-smartdock-runs-analysts-gauntlet/

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
only a minority of customers responds to surveys. Of those … which further call into question the validity of the results.  As a new Frost …t want to be bothered with long and rigid feedback surveys. Think o http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

EMM Providers Face Game-Changing Challenges in 2017

The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.
Tags The North American Enterprise Mobility Management … with 2017 presenting the sector…s newest round of challenge and opportunity. EMM is a fast http://digitaltransformation.frost.com/expert-insights/viewpoints/emm-providers-face-game-changing-challenges-2017/

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