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Salesforce to Buy ClickSoftware for $1.35 Billion - Why This Matters

The Salesforce acquisition of ClickSoftware makes all kinds of sense. Here's why.
The Salesforce acquisition of ClickSoftware makes all kinds of sense. Salesforce was one o…etween today's field service and field sales management software solutions http://digitaltransformation.frost.com/expert-insights/viewpoints/salesforce-buy-clicksoftware-135-billion-why-matters/

UCaaS Performance: Dial Tone is a Human Right

If you regularly attend telecom industry shows, you know the main focus today is on showcasing advanced user features. This trend is perfectly justified and understandable. However, user features only deliver the desired value when they are backed by robu…
Reliable and Secure Customer Experiences If you regularly attend tel…ecom industry shows… you know the main focus today is on showcasing advanced use http://digitaltransformation.frost.com/expert-insights/viewpoints/ucaas-performance-dial-tone-human-right/

66% of Businesses Support BYOD -- But Are They Ready to Face Its Risks?

If you're a business wrestling with the ramifications of BYOD, you are not alone.
re a business wrestling with the ramifications of BYOD… of North American businesses …employees using their personally…owned mobile devices for work purposes http://digitaltransformation.frost.com/expert-insights/viewpoints/66-businesses-support-byod-are-they-ready-face-its-risks/

High-tech Companies: How to Win the Innovation Race with Advanced Communication and Collaboration Tools

The adoption of digital technologies is reshaping many sectors of the global economy. High-tech companies, in particular, are at the leading edge of digital transformation and must lead by example.
high tech companies drive in the IT fast lane. They are re… cloud computing… and mobility… among other things. However… significant market shifts in recent years have resulted in http://digitaltransformation.frost.com/expert-insights/viewpoints/high-tech-companies-how-win-innovation-race-advanced-communication-and-collaboration-tools/

Tata Communications: Leveraging a Dark Horse in the Hybrid and Multi-Cloud Race

Today's businesses need hybrid and multi-cloud IT environments to drive digital transformation. Tata Communications, a "dark horse" in the hybrid and multi-cloud provider race, offers strong benefits to businesses looking to integrate a seamless, global h…
sinesses have doubled down on the hybrid and multi…cloud IT models… including application performance… and regulatory compliance. Despite the assertions of industry p http://digitaltransformation.frost.com/expert-insights/viewpoints/tata-communications-blog-leveraging-dark-horse-hybrid-and-multi-cloud-race/

Three Big Reasons to Consider Hybrid Infrastructure for Business Communications

For years, it seemed that the key focus of IT and telecom decision makers was on moving communications to the cloud. Industry watchers drove the conventional wisdom that suggested that all communications would be handled as a service in some unknown data …
it seemed that the key focus of IT and telecom decis…ion makers was on moving communications to the cloud. Industry watchers dr…ove the conventional wisdom that suggested that all communications would http://digitaltransformation.frost.com/expert-insights/viewpoints/three-big-reasons-consider-hybrid-infrastructure-business-communications/

Unify UC Boosts the Value of Atos Digital Workplace

Atos, Unify’s parent company, held its annual analyst event in Boston on April 2-4, 2019. As in previous years, it was refreshing to hear a story that goes far beyond business communications and encompasses broader IT trends. However, it was also interest…
Vertical Markets Strategy Helps Unify Deliver a Differe…s parent company…hear a story that goes far beyond business communications and encompasses broader IT trends http://digitaltransformation.frost.com/expert-insights/viewpoints/unify-uc-boosts-value-atos-digital-workplace/

Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
gories Tags Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet an… informative and exciting Enterprise Connect is over…. Many vendors http://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Enterprise Connect 2019 Recap: Platforms and Ecosystems Come to the Forefront

For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerged fo…
ries Tags For watchers of the unified communications industry…jaunt to Orlando for Enterprise Connect is a marathon… with seemingly hundreds of press releases http://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-connect-2019-recap-platforms-and-ecosystems-come-forefront/

Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
ories Tags Thirty Six Hours in the Biodome…Infused Contact Centers are Humming Along at Enterprise Connect19 After a …year hiatus I was back in the Biodome last week for Enterprise Connect19 http://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

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