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Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin… America   A few weeks ago I was about to …attend an event in the Transamérica Expo Center in São Paulo http://digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
Categories Tags Reading the news about Mitel…s acquisition of competitor ShoreTel this morning…t help relating to a book my son once brought home from school titled http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Enabling Robots (Process Automation) for Enhanced CX and Cost Management

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
Categories Tags Customer contact organizations face growing competi…tive pressures to simultaneously improve the customer experience …effective excellent CX is becoming the prime means by which companies profitably differenti http://digitaltransformation.frost.com/expert-insights/viewpoints/enabling-robots-process-automation-enhanced-cx-and-cost-management/

Three Ways Apple Accidently Changed Business Communications

Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smart devices have had on our daily work lives.
There has been a lot of coverage about the major milestone in personal communications… the tenth anniversary of the first shipments of the original iPhone. Bloggers and jou http://digitaltransformation.frost.com/expert-insights/viewpoints/three-ways-apple-accidently-changed-business-communications/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
ategories Tags Blockchains The bitcoin mania has taken over the globe… the cryptocurrency is up more than 230… in the last one year and most cryptocurrency enthusiasts believe that t http://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

Matching Experience with Expectation – Using Speech Technologies to Power up a Digital Workforce

The growing use of VAs and Bots for customer service
Categories Tags April and May were big months for the analyst circuit where industry …s performance and product roadmaps. There were overlapping events in fact http://digitaltransformation.frost.com/expert-insights/viewpoints/matching-experience-expectation-using-speech-technologies-power-digital-workforce/

Alaska Airlines Shows How to Deliver Excellent CXs

Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
egories Tags Air travel and superb customer experiences … are not usually thought of in the same breath. Taking a plane all too often means …enduring uncomfortable seats http://digitaltransformation.frost.com/expert-insights/viewpoints/alaska-airlines-shows-how-deliver-excellent-cxs/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
Categories Tags The rise of communications platforms as a service …ne of the hottest topics in the enterprise communications industry right now. Based on our http://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Finding the Value of HD Voice Beyond Conferencing Services

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio interactions. Yet, there is a challenge to more widesp…
ies Tags The Connected Work research team at Frost … audio as part of business communications solutions. High…dio is generally supported today by all contemporary IP telephony desk phones http://digitaltransformation.frost.com/expert-insights/viewpoints/finding-value-hd-voice-beyond-conferencing-services/

The U.S. Digital Payments Market: Growth of e-commerce and Mobile Shopping Continues Unabated

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Categories Tags Digital payment transactions are on an aggressive growth …trajectory in the United States. Key mega trends in the payments industry include http://digitaltransformation.frost.com/expert-insights/viewpoints/us-digital-payments-market-growth-e-commerce-and-mobile-shopping-continues-unabated/

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