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“Navigating Business Mobility in the Era of BYOD”

The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).
phenomenon has been driven by the proliferation of …smartphones and the consumerization of information technology …S businesses currently support BYOD. While some companies have attempted to frame clear pol http://digitaltransformation.frost.com/expert-insights/viewpoints/navigating-business-mobility-era-byod/

Canadian Businesses Are Craving Mobile Worker Apps

After lagging in past years, our 2018 Mobile Business Applications survey reveals that Canadian companies are sold on the value of mobile worker apps. Their evolving expectations regarding product performance and provider expertise are instructive.
our 2018 Mobile Business Applications survey reveals th…at Canadian companies are sold on the value of mobile worker…volving expectations regarding product performance and provider expertise are instructive. http://digitaltransformation.frost.com/expert-insights/viewpoints/canadian-businesses-are-craving-mobile-worker-apps/

You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
Categories Tags From WFO to WEM Over the past five years Workforce Optimiz… emerged as an umbrella term encompassing several contact technologies geared a http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
s time for businesses that already use an EMM or MDMmobile device management…solution to circle back and conduct an assessment. And it…s long overdue for many non http://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
opening experience for this unified communications analyst. Since its acquisition of …Unify almost three years ago… there have been many questions as to whether Atos really under http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
based Communications and Customer…care Capabilities Deliver Compelling Benefits The compelling benefits…more flexible capacity adjustment… more cost…effective support of remote agents and faster access to advanced feat http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Plantronics’ Acquisition of Polycom is Equal Parts Opportunity and Challenge

The acquisition of Polycom, arms Plantronics with a comprehensive portfolio of endpoints that directly addresses user pain points to simplify the communications experience. Add to that Plantronics’ growing focus on software, analytics, IoT, and services …
Tags When Siris Capital acquired Polycom two years back… it was clear from the get…e. cost reduction and profitability of the company. Riding on the heels of a successful qua http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-aacquisition-polycom-equal-parts-opportunity-and-challenge/

A Big Win for Women & Minorities

Salary History Bans make Equitable Pay on its Way to Reality
a number of states and municipalities have impacted … that prohibit employers from asking about candidate salary history and se…us salary history. This is exciting news for many job applicants http://digitaltransformation.frost.com/expert-insights/viewpoints/big-win-women-minorities/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
Categories Tags Mobile forms solutions have proven to be a popular way t…nesses into their individual digital transformation experience. The best vendors lead on a http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

Longer Selling Cycles Demand a New Level of Support From and For Sales Teams

Today's sales cycle -- especially in the B2B sector -- has gotten longer and more complex. Sales teams should be leveraging mobile software apps to help.
has gotten longer and more complex. Sales teams should be leveraging mobile… software apps to help deal with this more demanding selling environment. Leading mobili http://digitaltransformation.frost.com/expert-insights/viewpoints/longer-selling-cycles-demand-new-level-support-and-sales-teams/

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