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Plantronics - Thinking out of the Headset

Plantronics latest release brings a new era of analytics capabilities to the workplace and contact center.
ntion day to day office communications.   Plantronics is one vendor in this space that has done a … set off solve several years ago. Since then Plantronics has been on a multi http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-thinking-out-headset/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
the Plantronics Voyager Focus UC… Nextiva and Plantronics share a common goal http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Gold Contact Center Nuggets from Enterprise Connect 2016

Summary of some of the contact center announcements at Enterprise Connect 2016
party telephones. Plantronics Last but not least… I got to meet with Plantronics at the event and hear and demo their newest http://digitaltransformation.frost.com/expert-insights/viewpoints/gold-contact-center-nuggets-enteprise-connect-2016/

Plantronics Maintains Leadership Through Visionary Innovation

Over the years, Plantronics has successfully led in the market with the concept of “one headset does not fill all”. As such, the vendor has relentlessly analyzed the behavior and environments of business users in order to identify their evolving communica…
Categories Tags Plantronics Maintains Leadership Through Visionary Innov… such as Plantronics Plantronics Plantronics continues to demonstrate its ability to cons http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-maintains-leadership-through-visionary-innovation/

Infograph of the Global Contact Center and Office Headset Market

After completing our global contact center and office headset market, we wanted to share with our readers a snapshot of the major findings of the global contact center and office headset study (full-blown study in here: https://www.frost.com/nf15) with an…
http://digitaltransformation.frost.com/expert-insights/viewpoints/infograph-global-contact-center-and-office-headset-market/

The Changing Landscape for Consumer Devices and Customer Service: A View of CES2015

Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.
in my October Frost.com blog on Plantronics I wrote… Plantronics has written into the firmware a simple algor http://digitaltransformation.frost.com/expert-insights/viewpoints/changing-landscape-consumer-devices-and-customer-service-view-ces2015/