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Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
g the ability to interact with customers via SMS on business numbers…s use cases are dominated by SMS appointment notifications and workflow autom http://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Overcoming the Challenges with Providing Truly Omnichannel Retail Customer Service

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
or in a SMS exchange… SMS http://digitaltransformation.frost.com/expert-insights/viewpoints/overcoming-challenges-providing-truly-omnichannel-retail-customer-service/

In the Chat’s Innovative Social and SMS Solutions

In the Chat's social media and SMS/text solutions
or SMSText Messaging. This platform smartly routes SMS SMS which companies publish on their Web sites…an also send links to the apps in the texts. SMS provides a level of personalization http://digitaltransformation.frost.com/expert-insights/viewpoints/chats-innovative-social-and-sms-solutions/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
SMS SMS http://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/