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Plantronics Continues to Enrich its Software-as-a-Service Offering to Complement its Leading Professional Headset Portfolio

Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship Software-as-a-Service offering
ion and acoustic analysis. With solutions such as Plantronics Manager Pro http://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-continues-enrich-its-software-service-offering-complement-its-leading-professional-headset-portfolio/

Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
How is Avaya's hospitality team structured today… the next months a lot of innovation and products launches in this vertical.   Hospitality i…s an overlay on the product groups http://digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
UCaaS… to the second largest UCaaS provider position in the North American m…260 million 2016 UCaaS revenue and about 750…000 installed UCaaS users as of the end of last year http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
UCaaS… business and productivity software…are driving demand for infrastructure as a service …lution updates and upgrades significantly reduce technology obsolescence risks and enable bu http://digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

4k Video is Backing its Way into the Enterprise

Most business use cases don't require ultra-HD video, however the technology is creeping into the enterprise as the default resolution.
lers across the US consistently offer 4k products at very attractive prices. In my area of M…re. As the consumer market for UHD video products and services gains steam http://digitaltransformation.frost.com/expert-insights/viewpoints/4k-video-backing-its-way-enterprise/

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
a new cloud UC offer only … competitor to other ALE products … my message to the UC market has been…Lucent Enterprise …entiation and a fundamental evolution of its UC products and services. Evolution without http://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

Logitech SmartDock Runs the Analyst’s Gauntlet

Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. This week we evaluate Logitech SmartDock for Skype Room …
s Analyst Gauntlet is a structured program wherein participating vendors a… such as speaker phones…delivered products. SRS is designed to empower users in me http://digitaltransformation.frost.com/expert-insights/viewpoints/logitech-smartdock-runs-analysts-gauntlet/

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
while surveys touch on customers… failed to follow instructions… require too much time to access and key in… Enhancing Omnichannel Agent Productivity…demand products and services http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
and productivity management tool. By the same token…nt and evolving employee performance and productivity goals… strong push to provide an excellent and productive Customer Experience http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/

Perspectives on AVI-SPL’s Anderson Audio Visual Acquisition

AVI-SPL announced it acquired Anderson Audio Visual, a move that combines two of the top A/V integrators in North America. We discussed the news with CEOs from both companies, and learned important details that customers and partners may want to know.
raditional hosted video conferencing infrastructure… cloud video conferencing infrastructure and innovative Symphony platform offer a… aside from products such as Surface Hub. Again AVI http://digitaltransformation.frost.com/expert-insights/viewpoints/market-perspectives-avi-spls-anderson-audio-visual-acquisition/

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