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Viewing 1 to 10 (27 Total)

Tale of Two Entities: Unify, Atos, and the Success of Finding Whitespace

The recent global analyst conference hosted by IT services powerhouse Atos was an eye-opening experience for this unified communications analyst. Since its acquisition of Unify almost three years ago, there have been many questions as to whether Atos real…
http://digitaltransformation.frost.com/expert-insights/viewpoints/tale-two-entities-unify-atos-and-success-finding-whitespace/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
UCaaS bundling contact center features with their UCaaS solutions… UCaaS providers are adding multi…s to deliver greater customer value. Some UCaaS providers http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
itical differentiation considering that most UCaaS providers lack sophisticated contact center …eas most cloud contact center providers lack UCaaS portfolios. CPaaS and online collaboration o http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
growing UCaaS and collaboration providers. The deal is exp…growing hosted IP telephony and UCaaS providers in North America. With a strong fo… but also announcing its foray into the UCaaS space via a company that already has over 20 http://digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

Connex18 – A Showcase for ALE’s Forward Direction

000 cloud seats comprising of UCaaS and CPaaS deployments Over 1.5 million Rain…complicated PBX integration with UCaaS approach gives ALE a competitive advantage i http://digitaltransformation.frost.com/expert-insights/viewpoints/connex18-showcase-ales-forward-direction/

Star2Star and Blueface Merger Confirms 2018 Will See Continued UCaaS Market Consolidation

On January 3rd, 2018, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface in a deal valued at $500 million. The new entity will be called StarBlue and will be headquartered in Sarasota. For an interim period, the two com…
UCaaS With the US UCaaS market maturing…ation of a strong consolidation trend in the UCaaS market. It is also indicative of UCaaS provi http://digitaltransformation.frost.com/expert-insights/viewpoints/star2star-and-blueface-merger-confirms-2018-may-be-year-ucaas-market-consolidation/

The future of the Cisco-BroadSoft family in the Asia-Pacific market - Some quick thoughts post the announcement

Right before the kick-off of BroadSoft Connections 2017 on 23 Oct, Cisco officially released the announcement on acquiring BroadSoft at US$1.9 Billion in cash, which undoubtedly became the spotlight for the entire event. The acquisition is expected to be …
http://digitaltransformation.frost.com/expert-insights/viewpoints/future-cisco-broadsoft-family-asia-pacific-market-some-quick-thoughts-post-announcement/

And Then It Happened …

Today, Mitel announced that it “will acquire 100% of the outstanding shares of ShoreTel common stock in an all-cash transaction at a price of $7.50 per share, or a total equity value of approximately $530 million and a total enterprise value of approximat…
UCaaS to the second largest UCaaS provider position in the North American mark…260 million 2016 UCaaS revenue and about 750…000 installed UCaaS users as of the end of last year http://digitaltransformation.frost.com/expert-insights/viewpoints/and-then-it-happened/

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
UCaaSewed traction in the hosted IP telephony and UCaaS market…rented phones among hosted IP telephony and UCaaS users. Approximately half of the surveyed pr http://digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
http://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

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