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Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
as new providers entered the market with innovative offerings and many existing UCaaS soluti… Sullivan… Sullivan Connected Work research team. The companies http://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
Sullivan to attend Avaya Engage and its Industry Influencers in the…wledging the warm hospitality of the entire Avaya group and its ecosystem community http://digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Deploying Mobile Worker Apps? 5 Reasons to Partner With a Wireless Carrier

Businesses naturally look to wireless carriers for mobile connectivity and mobile devices -- but what about mobile worker software apps?
GoCanvas… wireless carriers make mobile worker apps available on a subscription basis… may already be in place with the carrier. Availability of adjacent and complementary carri http://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-mobile-worker-apps-5-reasons-partner-wireless-carrier/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
s smartphone or tablet. Mobile forms are available as a standalone offering or as part of… including companies such as Canvas Solutions…heavy processes should be seriously evaluating a transition to mobile forms. High http://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
Tags A New Company with a New Vision Avaya Engage… Avaya customers and partners…up to celebrate Avaya… provider Spoken and the launch of Avaya AvaThink Avaya. Think Cloud. http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
Vice President of Hospitality for Avaya… and different case studies provided by the Avaya team… as well as Avaya…l. This interview took place right after Avaya took critical steps to emerge from Chapter http://digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

Canada Moves to Spark Investment and Growth in Tech and Green Sectors

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
S. They support the Trudeau government's Innovation Agenda… Innovation Canada that would support innovators and build … hubs for them.  Innovation Canada would be seeded with http://digitaltransformation.frost.com/expert-insights/viewpoints/canada-moves-spark-investment-and-growth-tech-and-green-sectors/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
VAs…VAs to a wider audience.  There is a bright …future for chatbots and VAs. Customers… Sullivan research report…Virtual Assistant Invasion… such as Genesys.  Amazon would conceivably be hurting its own business model if it t http://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

2017: A little AI, Social Media and Natural Language Create a Powerful Contact Center Party for the New Year

2017 Contact Center Trends
Sullivan believes will be a continuing core trend in… such as Bots and VAs.   And launch they did.  2016 saw every …variation of VAs…s smart home environment.   More traditional VAs that increase capabilities for customer ser http://digitaltransformation.frost.com/expert-insights/viewpoints/2017-little-ai-social-media-and-natural-language-create-powerful-contact-center-party-new-year/

BroadSoft Accelerates Innovation to Boost Customer Value and Service Provider Differentiation

At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry analysts…
nalysts to a fine sampling of technology innovation…m differentiate and deliver greater customer value. Technology Innovation Focus…One applications. These advanced functionalities address businesses http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-accelerates-innovation-boost-customer-value-and-service-provider-differentiation/

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