Warning: include(/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php): failed to open stream: No such file or directory in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488

Warning: include(): Failed opening '/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php' for inclusion (include_path='/home/frost/public_html/digitaltransformation/libraries/3rdparty:/home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/libraries/3rdparty:.:/usr/lib/php:/usr/local/lib/php') in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488
Viewing 1 to 1 (1 Total)

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
es rely too heavily on surveys to obtain the voice of the customer Hearing and Acting on the Voice of the Customer points out http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/