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You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
Categories Tags From WFO to WEM Over the past five years Workforce …WFO and reducing costs. WFO drew from the data and core analytics capabi… and performance management. WFO is more integrated http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/

Calabrio Promotes a Stronger CX in New and Future Solutions

Calabrio releases Calabrio ONE WFO for the cloud and plans future applications
WFO qualified staff to assist customers. But WFO applications have had to become more flexibl…hurn. Yet management cannot wait for lengthy WFO solution deployment times in order to obtain http://digitaltransformation.frost.com/expert-insights/viewpoints/calabrio-promotes-stronger-cx-new-and-future-solutions/