Warning: include(/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php): failed to open stream: No such file or directory in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488

Warning: include(): Failed opening '/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php' for inclusion (include_path='/home/frost/public_html/digitaltransformation/libraries/3rdparty:/home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/libraries/3rdparty:.:/usr/lib/php:/usr/local/lib/php') in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488
Viewing 1 to 2 (2 Total)

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Enhancing Omnichannel Agent Productivity http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
ed in a new research paper about omnichannel agent productivity. GamEffective meshes contact center agent da http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/