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Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Enhancing Omnichannel Agent Productivity… multichannel http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
vestigated in a new research paper about omnichannel agent productivity. GamEffective meshes cont http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/

Digital Advertising Grows, So does Ad Fraud

This blog highlights the impact of fraud on digital advertising. It also talks about the steps taken by the industry to counter fraud.
h programmatic advertising. Growth in cross channel advertising. Advertisers and ad agencies…ads to the appropriate audience over digital channels. Technology providers keep a portion of the http://digitaltransformation.frost.com/expert-insights/viewpoints/digital-advertising-grows-so-does-ad-fraud/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
Cloud Communications Providers Lean on the Channel to Deliver Greater Customer Value Hosted…ed IP telephony and UCaaS sales go through a channel of total annual revenue through a channel. Few providers http://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

Digitally Transforming Customer Care

Artificial intelligence in customer care is changing the face of customer service.
er relationships that unfold across time and channels. Productive customer interactions drive hig… combining Omni Channele to see a new incarnation of an AI and Omni Channel powered Customer Engagement Framework http://digitaltransformation.frost.com/expert-insights/viewpoints/digitally-transforming-customer-care/

Overcoming the Challenges with Providing Truly Omnichannel Retail Customer Service

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
Categories Tags Of the customer contact channels…etail.  But it is also is the most difficult channel to integrate voice and online channels with. http://digitaltransformation.frost.com/expert-insights/viewpoints/overcoming-challenges-providing-truly-omnichannel-retail-customer-service/

How 3D Printing Will Change the Customer Experience

3D Printing is beginning to revolutionize manufacturing and disrupt the supply chain. But ultimately 3D Printing will radically alter the Customer Experience including changing customer service and service delivery.
channel customer contact center and retailer Custome http://digitaltransformation.frost.com/expert-insights/viewpoints/how-3d-printing-will-change-customer-experience/

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