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Viewing 1 to 10 (21 Total)

Avaya Partners with RingCentral: The Tides Have Turned

Making a splash in an already news-filled space is a daunting task. Yet, the RingCentral-Avaya strategic partnership announced last week certainly made a splash. The loudest and clearest message in this partnership announcement is that cloud has won. It’s…
been much more effective in designing a cloud communications option for larger organizations and… of all former PBX vendors to transform into cloud communications providers begs the question whether it make http://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-partners-ringcentral-tides-have-turned/

UCaaS Performance: Dial Tone is a Human Right

If you regularly attend telecom industry shows, you know the main focus today is on showcasing advanced user features. This trend is perfectly justified and understandable. However, user features only deliver the desired value when they are backed by robu…
http://digitaltransformation.frost.com/expert-insights/viewpoints/ucaas-performance-dial-tone-human-right/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
r scope of their needs. An integrated set of cloud communications and contact center solutions from a single …integrated solutions become available from cloud communications providers. Growing customer awareness of th http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
and the foundation for future Avaya cloud communications offerings. As a registered telecommunicatio…mined to further rationalize and enhance its cloud communications and contact center portfolio. Going forward http://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

Star2Star and Blueface Merger Confirms 2018 Will See Continued UCaaS Market Consolidation

On January 3rd, 2018, Sarasota, FL-based Star2Star Communications merged with Dublin, Ireland-based Blueface in a deal valued at $500 million. The new entity will be called StarBlue and will be headquartered in Sarasota. For an interim period, the two com…
http://digitaltransformation.frost.com/expert-insights/viewpoints/star2star-and-blueface-merger-confirms-2018-may-be-year-ucaas-market-consolidation/

First Thoughts on Polycom’s Obihai Acquisition

As the new year begins, so do the latest round of mergers, acquisitions and consolidation in the unified communications and conferencing market. M&A in the UC space typically falls into two categories. The first are strategic technology acquisitions that …
http://digitaltransformation.frost.com/expert-insights/viewpoints/first-thoughts-polycoms-obihai-acquisition/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
http://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
ations delivered as a service are multifold. Cloud communications solutions provide faster and more economica…avings as well. Many businesses are adopting cloud communications to reduce the significant upfront hardware http://digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

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