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Viewing 31 to 38 (38 Total)

The Game-Changer: BPO Innovation Up and Across the Value Chain

Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.
want to be able to sculpt and shape the customer experience. This requires a shared vision and a good cu http://digitaltransformation.frost.com/expert-insights/viewpoints/game-changer-bpo-innovation-and-across-value-chain/

BPO Growth Climbs with a Laser Focus on Industry Verticals

Business Process Outsourcers in North America are expecting greater revenue growth through deeper penetration within 4 core vertical sectors
h multiple customer touch points. A superior Customer Experience enabled by actionable insights is often the http://digitaltransformation.frost.com/expert-insights/viewpoints/bpo-growth-climbs-laser-focus-industry-verticals/

Innovating the Virtual Office & Optimizing the Client Experience in BPO

A summary of the recent opening of a Teleperformance virtual office in Dubai.
ted in Dubai to be able to actually feel the Customer Experience being offered by Teleperformance in Cairo.  …ting in Dubai get a much better feel for the Customer Experience those agents are providing in Cairo.  Indeed http://digitaltransformation.frost.com/expert-insights/viewpoints/innovating-virtual-office-optimizing-client-experience-bpo/

Make Providing a Superior Customer Experience Your New Year’s Resolution

ur 2015 resolution to provide this excellent Customer Experiencese.  Equally critical for IoT success is the Customer Experience with these solutions.  Not only must the con http://digitaltransformation.frost.com/expert-insights/viewpoints/make-providing-superior-customer-experience-your-new-years-resolution/

“Customer Experience” Honored More in the Breach Than in Reality?

Focusing on the “Customer Experience” should be obvious to companies, but it is honored more in the breach, including by vendors, for several reasons.
Customer Experienceses and brand reputation hinge on the latest customer experiences expressed through viral posts and Tweets… when it comes to providing an excellent customer experience. Airlines prove the point as they lavish att http://digitaltransformation.frost.com/expert-insights/viewpoints/customer-experience-honored-more-breach-reality/

GM, Toyota, and Target: Easier to do “The Wrong Thing” on Safety and Security?

Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break this behavior pattern?
http://digitaltransformation.frost.com/expert-insights/viewpoints/gm-toyota-and-target-easier-do-wrong-thing-safety-and-security/

Part 2: The Next Generation Customer Experience Landscape

What will the new customer experience environment, or landscape look like.
e blazes the trail to the next generation of customer experience management. We left off with the question… excellent customer experience is key to marketing and sales. To illustrate http://digitaltransformation.frost.com/expert-insights/viewpoints/part-2-next-generation-customer-experience-landscape/

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