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Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
size and enterprise customers… contact center and enterprise communications analytics tools…nnounced a new series of service packages at Enterprise Connect 2018 that will be available in the s http://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Content Management: The Nerve Center of Enterprise Digital Transformation

Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
d manage this flow of content and has forced enterprises to recognize the business critical nature o…f a true enterprise grade content management approach. I stress http://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-content-management-nerve-center-enterprise-digital-transformation/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
http://digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

Connex18 – A Showcase for ALE’s Forward Direction

Lucent EnterpriseLucent Enterpriseategized to enable digital transformation in enterprises through their vertical…grating communication and collaboration with enterprise http://digitaltransformation.frost.com/expert-insights/viewpoints/connex18-showcase-ales-forward-direction/

North American Companies Know What They Want in a Mobile App

North American businesses have clearly embraced the idea of deploying mobile software apps to their employees. What criteria are they using today to select these solutions?
Sullivan mobile enterprise applications survey…ting differences in priorities between large enterprises and small… For Enterprises … enterprises rank easy back http://digitaltransformation.frost.com/expert-insights/viewpoints/north-american-companies-know-what-they-want-mobile-app/

Can Google Glass Find a Home in Field Service Organizations?

Today's field service tech faces numerous challenges out on the front line. Can the new enterprise edition of Google Glass help?
hallenges out on the front line. Can the new enterprise edition of Google Glass help…as designed for the consumer rather than the enterprise. Expectations lapped technology http://digitaltransformation.frost.com/expert-insights/viewpoints/can-google-glass-find-home-field-service-organizations/

Mobile Asset Tracking: A Challenging Checklist

The mobile asset tracking (MAT) market continues to evolve in terms of capabilities and target customers, presenting an interesting set of challenges to MAT providers and their channels.
s more complex mobile enterprise software solutions. However http://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-asset-tracking-challenging-checklist/

Three Ways Apple Accidently Changed Business Communications

Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smart devices have had on our daily work lives.
http://digitaltransformation.frost.com/expert-insights/viewpoints/three-ways-apple-accidently-changed-business-communications/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
fferings is one of the hottest topics in the enterprise communications industry right now. Based on …learn more about CPaaS and its impact on the enterprise communications market http://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
Lucent Enterprise When ALE launched Rainbow in 2016 at Enterprise Connect… Like many enterprise Wi… can be exposed. Many enterprises are not ready to fully embrace Communicatio http://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

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