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Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
Lucent Enterprise When ALE launched Rainbow in 2016 at Enterprise Connect… Like many enterprise Wi… can be exposed. Many enterprises are not ready to fully embrace Communicatio http://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

EMM Providers Face Game-Changing Challenges in 2017

The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.
Categories Tags The North American Enterprise Mobility Management …The North American Enterprise Mobility Management http://digitaltransformation.frost.com/expert-insights/viewpoints/emm-providers-face-game-changing-challenges-2017/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Three Things Businesses Need to Know about Workplace by Facebook

After an extended beta period, Facebook @ Work recently launched for general business consumption, officially known as Workplace by Facebook. After pouring through all the available online content, including snazzy videos, to better understand Workplace h…
. Workplace is the safest bet to make for enterprise social networks today. Facebook is the socia… dozens of enterprise social networks …o be addressing the inherent issue with most enterprise social networks http://digitaltransformation.frost.com/expert-insights/viewpoints/three-things-businesses-need-know-about-workplace-facebook/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
http://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Product/Service Quality, Not Necessarily Customer Service, is Key to CX

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
and enterprise feedback software.   Frost http://digitaltransformation.frost.com/expert-insights/viewpoints/productservice-quality-not-necessarily-customer-service-key-cx/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
s enterprise business has been gradually expanding…s enterprise communications within organizations around t http://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/

Taking the Pulse of the Enterprise Communications Platforms & Endpoints Market

The Status of the Global Enterprise Communications Platforms and Endpoints Market.
you would have noticed that the enterprise communications and collaboration market has …s enterprise communications articles relate to cloud tren…cent of respondents have already moved their enterprise telephony infrastructure to the cloud http://digitaltransformation.frost.com/expert-insights/viewpoints/taking-pulse-enterprise-communications-platforms-endpoints-market/

Gold Contact Center Nuggets from Enterprise Connect 2016

Summary of some of the contact center announcements at Enterprise Connect 2016
s Tags I just returned from a whirlwind Enterprise Connect in Orlando Florida. EC16 was a great…as rightfully expanded to include the entire enterprise including collaboration and customer contact http://digitaltransformation.frost.com/expert-insights/viewpoints/gold-contact-center-nuggets-enteprise-connect-2016/

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